Guest Service Agent

Travelodge Cambridge-Waterloo | 605 Hespeler Road, Cambridge, ON Job Type: Full-Time / Part-Time | Shifts: Days, Evenings, Overnights, Weekends

About Us

Travelodge Cambridge-Waterloo is a 61-room property located in the heart of Hespeler Village, Cambridge, Ontario. We pride ourselves on delivering warm, welcoming hospitality to every guest who walks through our doors — from business travellers to families exploring the Grand River area. Join a hands-on, close-knit team where your contribution is noticed and valued every day.

The Role

We're looking for a friendly, dependable Guest Service Agent to be the first and last point of contact for our guests. You'll manage check-ins and check-outs, respond to guest requests, and help ensure every stay runs smoothly from arrival to departure. This is a great fit for someone who genuinely enjoys working with people and thrives in a fast-paced, guest-facing environment.

What You'll Do

- Greet guests warmly and manage check-in/check-out efficiently and accurately
- Answer phone calls, take reservations, and respond to email inquiries
- Handle cash, credit, and billing transactions with accuracy
- Respond to guest questions, requests, and concerns promptly and professionally
- Coordinate with housekeeping and maintenance to ensure rooms are guest-ready
- Provide local recommendations and directions (restaurants, attractions, transit)




- Maintain accurate guest records and daily front desk logs
- Handle guest complaints calmly and escalate issues when needed
- Support night audit duties as required (for overnight shifts)
- Maintain a clean, organized, and welcoming front desk and lobby area

What We're Looking For
- Previous customer service or front desk experience (hotel experience an asset, but not required)
- Excellent communication skills and a friendly, professional demeanor
- Strong problem-solving skills and the ability to stay calm under pressure
- Comfortable using property management systems (PMS) and basic computer programs
- Ability to work a versatile schedule, including evenings, weekends, and holidays
- Strong attention to detail and cash-handling accuracy
- A team-first attitude and willingness to pitch in wherever needed

What We Offer
- Competitive hourly wage, based on experience
- On-the-job training and opportunities for growth
- A supportive, team-oriented work environment
- Employee hotel discounts
- Consistent scheduling with advance notice

How to Apply Interested candidates are encouraged to apply directly through Indeed with a current resume. We thank all applicants for their interest; only those selected for an interview will be contacted.

Travelodge Cambridge-Waterloo is an equal opportunity employer.

Pay: From $18.00 per hour

Benefits

- On-site parking

Work Location: In person

📌 Guest Service Agent (Cambridge)
🏢 Travelodge Cambridge
📍 Cambridge