We are seeking a friendly, attentive, and service-focused individual to join The Parkside Hotel & Spa team as a Guest Services Agent!

POSITION OVERVIEW The Guest Services Agent is responsible for creating a welcoming and positive guest experience from arrival through departure. Serving as the primary point of contact, this role supports efficient front desk operations by managing check-ins and check-outs, processing payments, handling reservations, and assisting guests with information.

KEY RESPONSIBILITIES AND DUTIES

- Provides exceptional service from arrival through departure.
- Answers external and internal phone calls.
- Assists guests through the check-in and check-out process.
- Responds to all guest inquiries.
- Demonstrates knowledge of all room types, property features, facilities, and the local area to effectively assist guests and promote the hotel’s offerings.
- Creates room reservations as required.
- Consistently aware of daily house activity; arrivals, departures, in-house, groups, meetings, events, and information passed on from other departments.
- Reviews daily arrivals and departures to ensure accuracy and accommodate guest requests.
- Explains various hotel and spa policies.
- Receives, sorts, and distributes incoming mail.
- Verifies daily charges to guest folios, making corrections as necessary.
- Reviews final billing and processes payments upon check out.
- Handles cash, credit, debit,



and gift card transactions in accordance with hotel policy and procedures.
- Addresses guest complaints promptly and professionally.
- Maintains a clean and organized front desk area.
- Communicates with all departments to ensure operations run smoothly.
- Other duties as required.

QUALIFICATIONS:
- Previous customer service or hotel front desk experience is required.
- Post-secondary education in hospitality is an asset.
- Competency with Opera Cloud PMS and Microsoft Office is strongly preferred.
- Strong verbal and written communication skills.
- Ability to work cohesively with fellow colleagues as part of a team, as well as independently in a fast-paced environment.
- Available to work varied shifts, including days, evenings, weekends, and holidays.

Thank you for your interest. We look forward to welcoming the successful candidate to Team Parkside! Job Type: Full-time

Pay: From $21.37 per hour

Benefits

- Extended health care
- On-site gym
- In office parking
- Paid time off

Application question(s):
- Are you legally eligible to work in Canada? This may include Canadian citizenship, permanent residency, a valid work permit, or other authorization to work in Canada. Only candidates with eligible work status will be considered for this role.

Please specify your current status.
- Are you currently living in Victoria

Work Location: In person

📌 Guest Services Agent (Victoria)
🏢 The Parkside Hotel u0026
📍 Victoria