Lead customer strategy at Tofu, based in Toronto, in a hybrid full time role. As Head of Customer, you'll drive the entire customer lifecycle from onboarding to renewals and expansion. In this pivotal role, you'll partner with the Founder & CEO to develop strategies that will guide Tofu to achieving $10M in annual recurring revenue (ARR).

Own customer functions, build the team, and create processes to establish a robust customer foundation. Your analytical skills and customer-focused approach will be critical to the company’s growth. Key Responsibilities:

- Own full customer lifecycle: onboarding, engagement, renewals
- Drive first interactions and prove ROI within 30 days
- Manage QBRs and account health to reduce churn
- Transform customer feedback into actionable product improvements
- Build the Customer function: playbooks, tooling, and team Requirements:
- 5-10+ years in customer success or account management
- Experience in a startup environment
- Proven success with SaaS products generating millions
- Strong analytical and technical proficiency
- Willingness to face challenges head-on Drive customer strategy and transform the way Tofu engages and retains clients in Toronto.

📌 Head of Customer Success at Tofu (Toronto)
🏢 Hiretofu
📍 Toronto