TekStaff's Client has a current vacancy for a Helpdesk / Technical Support Analyst.

Contract Duration: 6 months

Location: Scarborough, ON - Hybrid (3 days in office)

Typical Day in Role:

- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:

- Fluency in English mandatory (if SPA or FRE - bonus)




- 2-3 Years Customer Service Experience
- 2-3 years of browser troubleshooting practices
- Knowledge of computer software, such as configuration management software, desktop communications software, and operating system software.

Nice to Have

- Previous Help Desk or Contact Center experience

-Technical Help Desk Experience

Soft Skills:

- Solid Verbal and written communication skills,
- problem solving skills,
- customer service
- empathy, finesse and interpersonal skills.

•High ability to work independently and manage one’s time.

Education

College/University in related field preferred but not required

📌 Helpdesk / Technical Support Analyst (Scarborough)
🏢 Tekstaff IT Solutions
📍 Scarborough