The Pearle Hotel & Spa – Burlington’s premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.

Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.

The Housekeeping Supervisor ensures the efficient operation of the housekeeping department, maintaining high cleanliness and service standards throughout the property. This role involves ensuring the daily productivity of the housekeeping team, assuring guest rooms and public areas are immaculate and well-maintained.

The Housekeeping

Supervisor is responsible for proper sanitation and supporting the team to meet service and safety requirements. By leading by example and upholding operational excellence, they contribute to a seamless and memorable guest experience.

Ideal candidate An emerging leader, eager to develop their leadership abilities while learning to effectively guide and support their team. They will have a passion for providing excellent guest service and ensuring operational excellence, with a focus on maintaining cleanliness and organization. With a collaborative mindset, they will work well with others, adapt to changing situations, and demonstrate a strong commitment to personal and professional growth.

Key Accountabilities:

- Conduct detailed room inspections and property walk-throughs to ensure guest spaces meet luxury cleanliness, maintenance, and brand standards, including guest floors and public areas, ensuring they remain immaculate, well-lit, and welcoming.
- Ensure VIP and special guest accommodations are meticulously prepared with personalized touches such as pillow preferences, custom amenities, and flawless turndown service, maintaining consistency in upscale details like lighting, refreshed towels, chocolates, and handwritten notes.
- Train and mentor team members in upscale hospitality etiquette, guest discretion, and premium service expectations, while providing real-time coaching and feedback to ensure adherence to service standards.
- Liaise with the front office, AYS, and spa teams to anticipate guest needs, handle personalized requests, and enhance overall guest experiences, while coordinating in-room dining and VIP hospitality requests with Food & Beverage teams.
- Oversee supply room inventory,



ensuring availability of high-end toiletries, spa-quality robes, and upscale amenities, and manage daily checklists, delegating tasks to maintain high standards of room cleanliness, presentation, and service.
- Manage shifts effectively, coordinating team operations, ensuring smooth transitions, and leading by example to uphold exceptional service standards, while adapting to scheduling needs to meet peak demand.
- Handle lost and found operations, ensuring proper logging of items, contacting guests, and completing investigations professionally, along with handling incident and accident reporting, ensuring accurate documentation, follow-up, and corrective actions.
- Ensure compliance with Health & Safety regulations, maintain First Aid certification, and act as a safety advocate, staying prepared for crisis situations, including guest medical emergencies, VIP security protocols, and emergency evacuations.
- Continuously seek opportunities for operational improvements and team development through workshops, training, and leadership coaching.
- Maintain punctuality, uniform presentation, and personal hygiene, adhering to policies, and demonstrate a sense of urgency during peak periods, remaining calm under pressure.
- Act with integrity and professionalism, taking responsibility for actions, fostering strong relationships, and contributing to a collaborative work environment, ensuring smooth operations and a positive guest experience.
- Additional Duties:
- In addition to the accountabilities listed above, there may be other duties as assigned by your manager. These duties may vary slightly depending on the property.

What makes you the perfect candidate:

- 2+ years of upscale hospitality experience
- Hotel pre-opening experience is an asset
- Experience with luxury or Forbes recognized hotel systems is an asset
- Communication: Maintain transparent, effective communication with team members and management to provide seamless service, resolve concerns, and offer constructive feedback.
- Emotional Intelligence: Demonstrate empathy and emotional awareness,



managing both personal and team emotions to maintain a positive, supportive work environment and ensure exceptional guest experiences.
- Decision-Making: Make thoughtful, informed decisions that elevate the guest experience and enhance operational efficiency, balancing the needs of the business with guest satisfaction.
- Adaptability: Quickly adjust operational strategies and approaches in response to changing business needs, guest expectations, and market trends.
- Team Building: Cultivate a strong, collaborative team atmosphere, fostering motivation, trust, and high performance to drive team success.
- Problem-Solving: Proactively identify and resolve issues promptly, ensuring service disruptions are minimized and high service standards are consistently met.
- Guest Focus: Prioritize exceptional guest service by ensuring all aspects of their experience are attended to, maintaining high standards of service quality.
- Leadership: Lead by example, building trust, ownership, and authenticity within the team to inspire motivation, accountability, and peak performance.
- Technical Proficiency: Demonstrate proficiency in relevant hospitality systems and software, effectively supporting operational functions and troubleshooting technical issues as needed.

Why join our Team:

- Competitive wages
- Discounts at all Pearle Hospitality restaurants, hotels and spas
- Co-pay benefits after 3 months for permanent team members
- Marriott discounts
- Training and Development
- Growth opportunities
- Amazing team and company culture!

Vacancy Status Disclosure: This job posting is related to an existing vacancy. Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

#TPHJOBS

Job Type: Full-time

Pay: From $25.00 per hour

Application question(s)

- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location

(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

Experience

- Cleaning: 1 year (preferred)

Work Location: In person

📌 Housekeeping Supervisor (Burlington)
🏢 Pearle Hospitality
📍 Burlington