Elevate customer experiences as the Channels and AI Manager at Tangerine. Drive AI enablement initiatives that enhance client interaction and agent effectiveness in a dynamic banking setting.

Tangerine is redefining banking and seeks a Manager with a focus on channels and AI enablement. In this pivotal role, you will lead AI-driven solutions, enhance chat and voice channels, and ensure compliance with regulations. By fostering a customer-centric culture, you will deepen client relationships and leverage innovative banking technology.

Key Responsibilities:



• Drive AI-enabled assisted channel initiatives and improvements • Monitor performance of AI tools like chatbots and agent assist • Establish feedback loops with stakeholders for continuous enhancement • Enable agents with tools and knowledge for better performance • Optimize client interactions through data-driven enhancements

Requirements: • Minimum 7 years’ experience in contact center operations • Proven track record in delivering AI tools and channel enhancements • Strong analytical skills using KPIs for performance monitoring • University degree in business, technology, or related field • Experience in banking preferred

Shape the future of customer interactions in banking while leading innovative AI solutions at Tangerine. #J-18808-Ljbffr

📌 Channels and AI Manager at Tangerine (Winnipeg)
🏢 Tangerine Bank
📍 Winnipeg