ADP is hiring an HRIS Technical Specialist • Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?

- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? Well, this may be the role for you. Ready to make your mark? As an HRIS Technical Specialist (HTS), you will support clients using ADP’s HRIS solutions and help them get the most value from their Human Resources systems.

You will work closely with clients and internal ADP partners to troubleshoot issues, provide guidance, and deliver solutions that enable clients to focus on growing their business. This role operates within ADP’s Human Resources Outsourcing (HRO) / Workforce

Now (WFN) workplace and requires a solid balance of technical aptitude, HR knowledge, and exceptional client service. You thrive in a fast paced, client focused environment, enjoy problem solving,

and value clear, professional communication—whether on the phone, by email, or through diagnostic tools. Most importantly, client satisfaction matters to you. Ready to #MakeYourMark? Apply now! To learn more about careers in Custom Reporting at ADP, visit:

https://jobs.adp.com/locations/canada/teams-roles/client-service/ WHAT YOU’LL DO: RESPONSIBILITIES

What you can expect on a typical day:

- Client support & troubleshooting.

Provide application support to client users, including instruction, navigation,

issue diagnosis, maintenance, and solution evaluation.

- Serve as a technical and functional expert.

Support ADP HRIS Workforce Now technology, addressing inquiries ranging from routine questions to complex system issues.





- Case management & follow up.

Monitor open client cases through to resolution, provide timely follow ups, and clearly communicate resolution commitments.

- Collaborate across teams.

Partner with internal technical support teams, production departments, and other

ADP service hubs to resolve client issues efficiently.

- Professional client communication.

Respond promptly and professionally to client calls and emails, using phone,

email, and remote diagnostic tools as needed.

- Escalation handling.

Manage critical and escalated situations using sound judgment, escalating to senior support or management when appropriate.

- Documentation & accuracy.

Maintain complete, accurate, and professionally written case records in CRM systems (e.g., Siebel).

- Continuous learning.

Stay current on product enhancements, new releases, and statutory or legislative changes impacting HRIS solutions.

- Process improvement.

Recommend product enhancements, identify client training opportunities, and provide feedback to improve tools, processes, and service delivery.

TO SUCCEED IN THIS ROLE:

- 1–3 years of experience in a Human Resources capacity.
- Experience supporting or working with HRIS systems; ADP Workforce Now (WFN)

knowledge is a strong asset.

- Advanced proficiency with Internet applications and Microsoft Office (Word and

Excel).





- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to multitask, analyze issues, and resolve problems effectively in a fast paced environment.
- Strong attention to detail, organization, and follow through.
- Ability to work independently while contributing as a collaborative team player.
- Bilingualism (French and English) is an asset. *Quebec candidates: While French is required for Quebec based roles, use of the

English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites. BONUS POINTS FOR THESE (PREFERRED QUALIFICATIONS) • Bachelor’s degree or equivalent experience in Human Resources.

- HR professional designation (CRHA / CHRP) considered an asset.
- Experience supporting clients in a remote or shared services environment. YOU’LL LOVE WORKING HERE BECAUSE YOU CAN: Focus on your mental health and well being. We take care of one another and offer support for your well being—because healthy associates are happy ones.

Join a company committed to giving back and generating a lasting, positive impact in the communities where we live and work.

Knowledge to help you grow. Ongoing training, development opportunities, and tuition reimbursement—even for the most insatiable learners.

Create. Innovate. Problem solve. Shape the future of work with people you enjoy working with.

Balance work and personal time. Flexibility to better integrate work into your daily life.

Go global. With operations around the world, exciting networking and career opportunities await.

Belong. Join one of our Business Resource Groups to connect with global communities and allies. What are you waiting for? Apply today!

Jobs.adp.ca

📌 HRIS Technical Specialist (Toronto)
🏢 ADP
📍 Toronto