TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health –

- TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Implementation &

- Support Analyst

Location: Canada (Remote)

Job Function: Retirement and Benefits Solutions

Status: Permanent full-time

Requisition: R-22691

Join our Team and What We'll Accomplish Together

TELUS Health is expanding our Benefits Implementation team. We are seeking an analytical, solutions-oriented Implementation &

- Support Analyst to serve as a critical B2B bridge for our SaaS benefits administration platform.

In this role, you will act as a trusted operational partner to client administrators. You will troubleshoot complex benefit issues, diagnose root causes, and drive solutions that ensure business continuity. This is an ideal opportunity for a curious, collaborative professional dedicated to delivering exceptional B2B client experiences.

What You’ll Do

- Primary Client Contact: Serve as the operational anchor for a dedicated SaaS client.
- Technical Troubleshooting: Resolve inquiries and technical cases efficiently via ticketing systems.
- Data &
- System Audits: Diagnose complex benefits data, eligibility rules, and configuration issues.
- Root-Cause Resolution: Provide actionable written solutions to ensure continuous, flawless platform operations.
- Cross-Functional Collaboration: Partner with Configuration, EDI, and Shared Services to resolve escalations.
- Technical Bridge: Translate complex business needs into clear requirements for developers.
- Process Optimization: Analyze operational trends to boost platform efficiency and streamline workflows.
- Knowledge Management: Create comprehensive documentation to upskill internal teams and clients.
- SLA Compliance:



Prioritize competing demands to consistently meet strict response timelines.
- Operational Excellence: Maintain meticulous case records with rigorous attention to detail.

What You Bring

- Education & Experience: Bachelor’s degree in IT, Business, or a related field, OR equivalent practical industry work experience.

- Industry Knowledge: Experience in Health &
- Wellness Benefits administration or payroll systems is strongly preferred.
- Analytical Mindset: Natural curiosity with a strong ability to investigate system data, spot discrepancies, and troubleshoot issues independently.
- Client-First Communication: Strong written and interpersonal skills to deliver clear, professional, and actionable solutions to client administrators.
- SaaS/Ticketing Familiarity: Experience or comfort working within B2B SaaS environments, case management systems, or tools like Azure DevOps (ADO).
- Self-Motivated Execution: Proactive self-starter who leverages available documentation and resources to solve problems before seeking escalation.
- Rigorous Attention to Detail: Exceptional precision when reviewing data inputs, system business rules, and complex life event validations.
- Collaborative Spirit: Ability to act as an effective service bridge between non-technical client teams and internal technical specialists (EDI, Configuration).
- Adaptable Time Management: Strong organizational skills to manage competing priorities, track multiple issues, and meet service commitments.

What TELUS Health Offers You

- Comprehensive total rewards package highlighting competitive salary and paid time off, with a flexible benefits plan to meet the needs of you and your family
- Generous company matched pension




- Flexible ways of working with the option to work remotely, in-office, or in a hybrid environment
- Opportunity to give back to communities in which we work, live and serve
- Growth opportunities and learning & development opportunities to develop your skills
- And much more …

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location.

Job Posting Vacancy Type: This is for a current vacancy

Expected annual base salary range for this role is: $68,000 - $75,000 CAD A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’

- Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

📌 Implementation & Support Analyst (Toronto)
🏢 TELUS Health
📍 Toronto