Company Overview

Unicity is dedicated to developing innovative, science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years, Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process, cutting-edge technology, and a mission to Make Life Better, Unicity is paving the way for a better tomorrow.

Key Responsibilities:

- Provide accurate information about products and services to customers, addressing and resolving any issues.
- Manage and maintain customer accounts with up-to-date information.
- Resolve product or service complaints by identifying issues, determining causes, selecting the best solutions,



and ensuring follow-up for resolution.
- Process and fulfill customer orders, including overnight order batches.
- Support team efforts to meet departmental goals and KPIs.

Qualifications:

- Minimum of 1 year of customer service experience.

- Strong knowledge of the local market.
- Excellent communication, problem-solving, and decision-making skills.
- Ability to meet and adhere to KPI standards.
- Proficient in data analysis and interpretation.
- Robust multitasking skills with the ability to foster positive working relationships.

📌 In-person Customer Service Agent (Mississauga)
🏢 Unicity USA
📍 Mississauga