Position: Infrastructure Coordinator

Location: Toronto, On – Hybrid Skills:

Infrastructure Engineer, ITIL, Incident & Problem Management, ServiceNow / Responsibilities

Core Focus: Maintain platform stability, manage daily Run-the-Bank/Business (BAU) activities, and enforce strict access governance.

Incident & Problem Management: Oversee the triage, tracking, and resolution of platform-specific production incidents, ensuring minimal disruption to daily operations.

Change Management Governance: Coordinate the change management lifecycle for platform deployments, ensuring all documentation, approvals, and risk assessments meet enterprise compliance standards.

BAU Support: Handle daily operational requests, health checks, platform monitoring, and minor administrative updates.

Metrics & Reporting: Generate operational KPIs and dashboards tracking system uptime, incident resolution SLAs, and change success rates

ITIL Certification Regards

Patrick Fernandez

Talent Acquisition Group - Strategic Recruitment Manager

📌 Infrastructure Coordinator (Toronto)
🏢 Themesoft
📍 Toronto