Role: Infrastructure Specialist

Location: Toronto(Hybrid)

Responsibilities:

- Core Focus: Maintain platform stability, manage daily Run-the-Bank/Business (BAU) activities, and enforce strict access governance.

- Incident & Problem Management: Oversee the triage, tracking, and resolution of platform-specific production incidents, ensuring minimal disruption to daily operations.

- Change Management Governance: Coordinate the change management lifecycle for platform deployments, ensuring all documentation, approvals, and risk assessments meet enterprise compliance standards.

- BAU Support: Handle daily operational requests, health checks, platform monitoring, and minor administrative updates.

- Metrics & Reporting: Generate operational KPIs and dashboards tracking system uptime, incident resolution SLAs, and change success rates

- ITIL Certification

Required Skills:

- Infrastructure Engineer

- ITIL

- Incident & Problem Management

- ServiceNow

Regards,

Praveen Kumar R (Praveen)

Talent Acquisition Group – Strategic Recruitment Manager [email protected]

Themesoft Inc

📌 Infrastructure Specialist (Toronto)
🏢 Themesoft
📍 Toronto