Transform customer experiences as a forward-thinking AI & CX Solutions Strategist. Drive digital transformation initiatives, blending strategic insights with cutting-edge technology for impactful business results. In this pivotal leadership position, you will shape AI and customer experience strategies within a high-growth tech environment.

The ideal candidate brings 5-10 years of experience in management consulting or digital strategy. You will partner closely with cross-functional teams to design and execute innovative solutions, ensuring a customer-first approach while navigating complex tech landscapes. Key Responsibilities:

- Bridge strategy and technology for modern CX
- Design AI-driven CX strategies and prototypes




- Build functional business cases for AI tools
- Identify and prioritize opportunities for customer enhancement
- Contribute to the CX Product roadmap continuously Requirements:
- 5-10 years in consulting or digital strategy
- Proficient in contact center tech ecosystems
- Solid understanding of AI and conversational technologies
- Excellent communication with executive-level stakeholders
- A curious mindset with a passion for innovation Lead the charge in reimagining customer experiences through innovative AI integrations and strategic insights.

📌 Innovative AI & CX Solutions Strategist in Leadership Role (Vancouver)
🏢 TELUS Digital
📍 Vancouver