IT Asset Management (ITAM) Analyst – ServiceNow

Position: Operations Support Coordinator (IT Asset) Location: Scarborough, Ontario - Onsite

*Needs to have experience in ServiceNow working directly with assets.

*Experience working with assets in the CMDB table in ServiceNow

Responsibilities includes:

- Monitoring two shared mailboxes for asset updates, handling asset refresh inquiries, and working with Absolute.
- Manage operational requests and workflows through ServiceNow
- Coordination of inventory tracking, shipment documentation, and other warehouse-related activities.
- Coordinate schedules, meetings, and communications using Microsoft Outlook
- Support the warehouse team with documentation, shipment tracking, and reporting
- Collaborate with internal stakeholders to ensure productive warehouse operations
- Identify opportunities for process improvement and recommend operational enhancements




- Assist with inventory tracking and documentation related to incoming and outgoing shipments

The ideal candidate should also have:

- A strong understanding of hardware assets in ServiceNow, including how to interpret asset history and making updates in the hardware asset table
- Experience in ServiceNow working directly with assets.
- Intermediate Excel skills are preferred
- Familiarity with Power BI is a nice bonus
- Proven experience in an operational support role
- Strong verbal and written communication skills
- Highly detail-oriented with a proactive approach to tasks
- Excellent organizational, time-management, and problem-solving skills
- Experience in a warehouse or logistics environment
- Familiarity with inventory tracking systems or warehouse management software

📌 IT Asset Management Analyst (Toronto)
🏢 Pomeroy Technology
📍 Toronto