Who you are

- Experience troubleshooting basic to advanced Mac problems

- Experience troubleshooting Windows OS problems and working knowledge of Dell laptops

- Experience working with meeting room hardware, AV gear to support meetings

- Experience working in agile environment a bonus

- Proven ability to translate technical issues into understandable language for end-users

- Willingness to learn new systems and vendors, as needed

- Accountability: holds self accountable to meet commitments

- Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs

- Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

- Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding

- Solution seeker. You’re focused on tackling current challenges, solving problems, and moving the business forward—and you don’t wait to be asked

- Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t

- Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity

- Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information

- Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result

- Active communicator.



You listen actively and communicate ideas and information clearly, inclusively, and proactively

- Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals

- Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes

- Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected

What the job involves

- We’re looking for a Co-op on the team to help us provide IT support to Hootsuite owls and solve both small as well as large technology problems

- Under close supervision, you’ll support the Helpdesk ticket queue, deploy laptops plus hardware peripherals, AV challenges and work closely with the Global IT team to execute IT projects

- Support the build and deployment of laptops for new users as well as end users as needed

- Support closing of our Macbook leases by configuring, wiping, recording laptop data as required

- Set up, install, modify, configure, maintain desk hardware in the office

- Receive offboarded hardware and update workflows as well as management system based on that

- Input and update assets in the hardware asset management system as governed by Helpdesk’s processes and procedures





- Work closely with Hootsuite’s global Helpdesk team to identify and resolve issues by following processes

- Document procedures and solutions in our ticketing system and follow up with clients to ensure full resolution of issues

- Set up, install, and troubleshoot Google Meet Hardware in the office

- Assist with setting up loaner laptops to AV gear for interviews or smaller company events

- Keep team documentation updated as processes and stakeholder need change

- Assist in departmental projects that require IT time and resources

- Creating tickets and moving tasks through agile workflow as work is completed

- Term: 4 months

The application process

- Start Date: September 12th, 2026

Benefits

- 100% coverage on mental health-related treatments in North America. Culturally appropriate trauma counselling services
- A company-wide Wellness Week between July 5 to 12 where we can all “unplug” together

- Accidental death and dismemberment (AD&D;) Insurance

- Dental Insurance

- Disability Insurance

- Employee Assistance Program
- Gym / Wellness Reimbursement ($55 per month)

- Gym Discount

- Health Insurance

- Life Insurance

- Maternity Leave
- PTO (Vacation / Personal Days) - 20 days. After your two year anniversary, you get an additional two days each year until you reach thirty days (six weeks) at your sixth anniversary

- Paternity Leave
- Sick Time (for individual employee and family members)

- Bereavement Leave

- Business Travel Insurance

- Company Phones
- Fertility Assistance (Coverage for fertility treatments and gender affirmation surgeries)

- Immigration Assistance
- Phone Bill Reimbursement ($50 per month)

- Remote Work
- 401k

- Employee Discount

- Pet Friendly Workplace

- RRSP Matching

- Volunteer Time Off

📌 IT Operations Co-op/Intern (Vancouver)
🏢 Hootsuite
📍 Vancouver