Become the IT Problem Coordinator at BRP, focusing on minimizing IT issues and enhancing service quality. Bring your expertise in ITIL and problem management to a collaborative team. As an IT Problem Coordinator, you will partner with cross-functional IT teams, service providers, and key business stakeholders.

With a minimum of five years in IT Problem Management or a similar field, you'll drive improvements in governance and problem-solving processes. Solid communication in French and English will be vital in this role. Key Responsibilities:

- Assist the Problem Manager with incident investigations
- Implement continuous improvements in problem management
- Coordinate technical Subject Matter Experts (SMEs)
- Communicate effectively across various teams
- Minimize impact of IT problems on business operations Requirements:
- At least 5 years in IT Problem Management or IT Support
- Strong ITIL framework knowledge;

certification preferred

- Solid understanding of IT infrastructure and tools
- Proficient with IT Service Management tools
- Excellent bilingual communication skills Utilize your problem-solving abilities to elevate IT service delivery at BRP.

📌 IT Problem Coordinator with ITIL Expertise (Montreal)
🏢 BRP
📍 Montreal