Become the first point of contact for technical support at AlayaCare in Montreal. As an IT Support I, you will ensure seamless technology experiences for employees daily. In this in-office role, you will assist with daily IT requests and provide first-level support to ensure optimal functioning of hardware and software.

Your responsibilities will include managing onboarding and offboarding, addressing password resets, and troubleshooting across Linux, Windows, and macOS environments. Collaboration and communication are essential as you will work closely with the IT team and staff. Key Responsibilities:

- Manage IT support requests via ticketing system and Slack
- Resolve password resets and account lockouts efficiently




- Support onboarding and offboarding processes for employees
- Maintain global hardware inventory and physical equipment handling
- Troubleshoot technical issues across various operating systems Requirements:
- 1+ years of IT support or technical experience
- Solid knowledge of Mac and PC hardware
- Strong troubleshooting skills for software and access
- Demonstrated cooperative mindset in a high-growth setting
- Bilingual in English and French required Excel in IT support by enhancing the technology experience at AlayaCare.

📌 IT Support Specialist at AlayaCare (Montreal)
🏢 Socket.dev
📍 Montreal