Job Summary

We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for technical support, ensuring our users experience seamless access to technology resources. You’ll troubleshoot hardware and software issues, assist with operating systems across multiple platforms, and maintain network connectivity to keep our operations running smoothly.

Your enthusiasm and technical expertise will empower users, resolve issues swiftly, and contribute to a productive digital setting. This paid position offers an exciting opportunity to develop your IT support skills while making a tangible impact on daily business functions.

Duties

- Provide technical support for desktop, laptop, and mobile devices across Windows, macOS, and Linux operating systems.
- Troubleshoot software issues including Microsoft Office applications, operating system errors, and application-specific problems.
- Assist users with computer hardware setup, maintenance, upgrades, and repairs.
- Manage and resolve service requests using ServiceNow or BMC Remedy ticketing systems efficiently.
- Support network connectivity issues by configuring VPN access, troubleshooting LAN/WAN problems, and managing firewall settings.
- Maintain documentation of incidents and resolutions in Jira or other tracking tools; escalate complex issues as needed.




- Support the setup and configuration of computer networking equipment such as routers, switches, and firewalls to ensure secure connectivity.

Experience

- Proven experience in technical support or help desk roles within a fast-paced environment.
- Strong knowledge of operating systems including Windows, macOS, and Linux distributions.
- Hands-on experience with computer networking concepts such as LAN (Local Area Network), VPN (Virtual Private Network), and firewall management.
- Familiarity with troubleshooting software issues related to Microsoft Office Suite and common enterprise applications.
- Experience supporting hardware components like desktops, laptops, printers, and peripherals.
- Ability to communicate technical information clearly to non-technical users with excellent customer service skills.
- Knowledge of ticketing systems such as ServiceNow or BMC Remedy; experience with Jira is a plus.

Join us in delivering outstanding IT support that keeps our organization connected and efficient! We value energetic problem-solvers who thrive on helping others and are eager to grow their technical expertise in a collaborative environment. Pay: $280,000.00 per year

Benefits

- Dental care
- Disability insurance
- Flexible schedule
- Life insurance

Work Location: In person

📌 IT Support Specialist (Montreal)
🏢 Veoris IT
📍 Montreal