?WE'RE HIRING: Sr IVR Developer

? Location: Toronto, ON – Hybrid (3 days on site per week downtown Toronto)

? Duration: 8+ Monthswith Possible extension

Requirements

- Undergraduate Degree or Technical Certificate (Graduate degree preferred)
- 4+ years of experience in DTMF IVR application development in CVP (Contact Center)
- Relevant technologies include but are not limited to:

- Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc.

• Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server)
- Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop)
- Experience in Voice BOT development (Google Dialogflow, Microsoft etc) is nice to have
- Experience in Analysis of speech, speech repair and fine tuning of NLU is a plus
- Understanding of AWS, Google Cloud and Microsoft Azure is a plus.
- High comfort level in leading the build / support (7/24/365) of highly complex and/or comprehensive applications/systems




- Familiarity with tools like JIRA, Cyara and Confluence
- Strength in identifying root causes and implementing targeted and controlled remediation plans
- Solid verbal and written communication skills are essential
- Self-motivated team player with high energy and ability to work independently as well as within a team
- Hands-on experience with various SDLC including waterfall, specially agile
- Experience working within a large-scale Financial Enterprise environment

What are the “must-have” skills for this role?

Must have CCaaS and Amazon Connect Experience. Cisco Call Studio / Cisco CVP VXML Server, CVP custom elements (Java), Call Studio GUI, Apache Tomcat, etc. Java development with client backend integrations (HTTP REST APIs, oAuth2, XML Web Services, MS SQL Server).

Knowledge of UCCE / ICM (Integration of CVP IVR Applications with UCCE Routing Scripts, DNIS ,Queuing to Skillgroup, CTI Variables, Finesse Agent Desktop).

📌 IVR Developer (Toronto)
🏢 Experis Canada
📍 Toronto