Lead a dedicated team to deliver exceptional employer services at the Healthcare of Ontario Pension Plan (HOOPP). Focus on service excellence and continuous improvement in a supportive environment.

As the Manager, Employer Services, you'll play a critical role in managing front-line support for over 870 employers in Ontario's healthcare sector. Your leadership will ensure that your team provides top-notch service, while focusing on personal development and streamlined processes. Engagement with stakeholders is key to resolving escalations and fostering a positive service experience.

Key Responsibilities:



• Manage and coach a front-line service team • Monitor team productivity and provide ongoing feedback • Support team through performance reviews and development plans • Oversee onboarding processes for new team members • Ensure adherence to established service level agreements

Requirements: • 7 years of experience in financial services • 1-2 years in a leadership role • Robust communication and analytical skills • Proven commitment to client service delivery • Ability to navigate a changing environment

Empower your team and drive service excellence within HOOPP’s Employer Services Department. #J-18808-Ljbffr

📌 Manager of Employer Services at HOOPP (Winnipeg)
🏢 HOOPP
📍 Winnipeg