About the role As an HR Coordinator, you will serve as the first point of contact for client and employee inquiries, providing guidance and support on straightforward HR matters while ensuring timely and accurate responses. You will manage and triage inquiries through our ticketing system, handling cases within your expertise and escalating more complex matters to Senior HR Advisors. This role is integral to maintaining service efficiency and ensuring adherence to key performance metrics such as response and resolution times. You’ll collaborate with team members across regions, applying a proactive and resourceful approach to deliver exceptional service to our clients and employees. Key Responsibilities Ticket Management: Own the ticketing system by responding to inquiries in a timely and professional manner, ensuring alignment with service level agreements (SLAs). First-Line HR Support: Address straightforward HR questions, including leave policies, performance management basics, system navigation, and updating employee information. Case Escalation: Provide initial responses to more complex cases (e.G., terminations, claims), gathering necessary details before assigning them to Senior HR Advisors for further action. Regional Expertise: Research and provide accurate answers for inquiries across multiple countries within the region, leveraging provided resources and tools. Metrics Accountability: Ensure prompt first responses and efficient case resolution to meet team performance targets. Cross-Team Collaboration: Work closely with Senior HR Advisors, Regional Managers, and other internal teams to address client and employee needs comprehensively. Process Optimization: Identify opportunities to improve operational workflows and ensure consistency in responses through standardized templates and resources.



Qualifications 2+ years of experience in an HR support role within a fast‑paced, client‑facing environment. Solid understanding of HR practices, including leave management, performance management, and general employment policies. Robust organizational and time management skills, with the ability to prioritize and manage multiple tasks efficiently. Exceptional written and verbal communication skills, with a focus on clarity and professionalism. A resourceful and proactive mindset, with the ability to research and resolve issues independently. Proficiency with ticketing systems (e.G., Salesforce) and experience working with HRIS platforms is highly desirable. Professional working proficiency in English; additional languages are a plus. Working Environment Rippling highly values having employees working in‑office to foster a collaborative work environment and company culture. Employees are required to work in the office at least three days a week under the current policy, which is considered an essential function of the role. Benefits & Compensation Pay range: 65,000 - 80,000 CAD per year (CA). Compensation may vary based on professional background, experience, and location. Equal Opportunity and Accommodations Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email #J-18808-Ljbffr

📌 Hr Coordinator, Eor - C$65,000 - C$80,000 A Year (Toronto)
🏢 Rippling
📍 Toronto