Role Description

Key Account Manager – Technology & Service Industry | Toronto, Canada strong>?

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Hiring Partner: KKB Talent Networ kLocation: Toronto, Canada — On-site / Hybri dCompensation: Up to CAD 90,000 per annu mEmployment Type: Full-Time | Permanen t

About the Rol e

We are seeking a seasoned Key Account Manager with a strong technology background and a customer-centric mindset to manage and grow strategic enterprise accounts

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This senior-level position combines high-level account management, proactive customer success, and technical product advisory to drive long-term client value, retention, and revenue growth

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The ideal candidate will bridge the gap between business objectives and technical execution, leveraging their coding foundation to engage deeply with client IT teams while maintaining executive-level relationships

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Key Responsibilitie s

- Strategic Account & Revenue Managemen t
- Portfolio Ownership: Manage and expand a dedicated portfolio of high-value enterprise accounts

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- Growth Strategy: Develop and execute comprehensive Account Growth Plans (AGPs) tailored to each client’s unique business goals

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- Revenue Optimization: Lead renewal cycles and identify strategic opportunities for upselling and cross-selling

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- Customer Success & Advocac y
- Health Monitoring: Proactively monitor account health scores, adoption metrics, and NPS to ensure client satisfaction

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- Internal Advocacy: Act as the “voice of the customer” within internal Product and Engineering teams to influence feature development

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- Escalation Management: Take full ownership of critical issues, resolving escalations with urgency and skilled tact

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- Product & Technical Advisor y




- Technical Engagement: Utilize your coding background (Python, Java, JavaScript) to engage effectively with client-side technical stakeholders

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- Solutioning: Lead technical demonstrations, Proof of Concepts (POCs), and solutioning workshops to address complex client needs

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- Roadmap Influence: Relay field-level insights and client requirements to internal teams to help shape the product’s strategic direction

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Qualifications & Requirement s

Professional Experienc e A minimum of 10 years of professional experience in the Service Industry, including

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- 5 years of dedicated Key / Strategic Account Management experience

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- 3 years of Product Management or Technical Advisory experience

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- 3 years of Customer Success or Customer Experience leadership experience

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Educational & Technical Skill s

- Education: Bachelor’s degree in Computer Science, Information Technology, or Engineering — Mandatory

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- Technical Literacy: Hands-on exposure to coding environments such as Python, Java, JavaScript, etc

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- CRM Proficiency: Advanced user of Salesforce or HubSpot

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- Cloud Awareness: Familiarity with AWS, Azure, or GCP ecosystems

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?? Eligibility & Application

Work A u thorization: Candidates must be current residents of Canada with valid work authorization (Canadian citizenship).

Please note: Candidates on employer-specific/closed work permits or those residing outside Canada will not be considered.

How to

App l y

? Please submit your resume a brief cover letter to:

talent

@ kkbtalentnetwork.com

Subjec t Line: KAM – Toronto

If you know someone who fits this profile, tag them or share this opportunity with them.

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📌 Key Account Sales Manager (Toronto)
🏢 KKB Talent Network
📍 Toronto