OverviewWe are seeking an experienced Director of Digital Product Management to lead our Advisor & Sponsor digital product strategy and ensure our products exceed customer expectations. You will lead a small digital product team and report to the Head of Advisor and Sponsor Product (AVP). In this role, you will champion user-centricity, act as the voice of both business and customer, guide strategy and adoption of our digital products, and work within a cross-functional team to develop innovative solutions and improve user experience. If you thrive on challenges and are passionate about simplifying consumer journeys, we invite you to join our team and help redefine the future of digital experiences. Position ResponsibilitiesStrategic Product LeadershipDefine and evolve product strategy for complex digital platforms or services, grounded in user insights, market dynamics, and competitive intelligence. Own the Advisor & Sponsor digital product vision and roadmap, ensuring alignment with value streams, enterprise-level goals and long-term business outcomes. Lead cross-functional collaboration to translate strategic objectives into actionable product initiatives, fostering alignment across engineering, design, data, and business teams.Execution Excellence & Scalable DeliveryDrive product development across multiple workstreams, ensuring iterative delivery of high-impact features and platform enhancements. Prioritize and manage a dynamic backlog, balancing short-term delivery needs with long-term strategic investments. Ensure delivery quality through oversight of user acceptance testing, release planning, and continuous improvement practices.Data-Informed Decision MakingLeverage product analytics and customer feedback to assess performance, identify opportunities, and guide strategic pivots. Partner with data and analytics teams to ensure robust measurement frameworks and actionable insights. Apply structured prioritization frameworks (e.G., RICE, MoSCoW, Eisenhower Matrix) to optimize roadmap decisions and resource allocation.Platform Modernization & Experience InnovationPartner with local and global platform teams to ensure modernization initiatives—such as transitions to secure, scalable,



headless architectures—are effectively adopted and aligned with product goals. Champion the use of global design systems to deliver consistent, accessible, and scalable user experiences across digital properties. Drive personalization and experience innovation strategies that enhance engagement and deliver measurable business value.Change Management & Go-to-Market ActivitiesDevelop and implement change management plans to support smooth rollouts and stakeholder adoption of current capabilities. Collaborate with marketing, sales, and support teams to deliver effective enablement, communications, and product demos. Monitor adoption metrics and refine go-to-market strategies based on feedback and performance data.Organizational Influence & Team LeadershipCommunicate product strategy and impact clearly to executive leadership and key stakeholders, influencing enterprise priorities and investment decisions. Build and nurture strategic relationships across the organization to foster alignment, collaboration, and shared accountability. Manage vendor partnerships to ensure delivery excellence and strategic alignment with product goals. Lead and develop a high-performing digital product team, providing mentorship, coaching, and career development to direct reports. Set clear goals and expectations, aligning individual and team objectives with broader business strategy. Foster a culture of ownership, innovation, and customer-centricity, empowering team members to make strategic decisions and drive measurable outcomes. Optimize team structure and resource allocation to support evolving priorities and maximize business impact across complex digital platforms or services.Required QualificationsExperience: 6-10 years in product management with at least 3 years in a leadership role,



with a consistent track record of delivering successful digital products. Within the Group Retirement space would be an asset. Education: Bachelor’s degree required; Master’s degree (e.G., MBA or MS in a technical or business field) is a plus. Equivalent experience in digital product leadership may be considered. Certifications in product strategy, agile leadership, or innovation management are beneficial. Skills: Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Digital Transformation: Proven track record of successfully launching and managing digital products; experience with AI is an asset but not required. When you join our teamWe’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider. To learn more about us, please remove references to external links and keep content focused on the role. Manulife is an Equal Opportunity Employer We embrace diversity and strive to attract, develop, and retain a workforce as diverse as the customers we serve, fostering an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation, without discrimination on protected grounds. Reasonable accommodation requests during the application process will be considered. To request an accommodation, contact hr at our organization. Salary & Working Arrangement Location: CAN, Ontario, Waterloo, Hybrid Salary range is expected to be between $118,300 CAD and $168,300 CAD. Eligible employees may participate in incentive programs. Actual salary varies by location and factors such as knowledge, skills, and experience. For location-specific details, contact hr at the organization.#J-18808-Ljbffr

📌 Director, Chief Product Owner Sponsor & Advisor Experience - C$118,300 - C$168,300 A Year (Waterloo)
🏢 Manulife Financial
📍 Waterloo