Drive client satisfaction and engagement as a Customer Success Associate at AlphaSense in London. Support users through onboarding, training, and outreach to ensure effective platform usage.

In this role, you will enhance the day-to-day experience of AlphaSense clients. With a focus on client onboarding and adoption strategies, you will engage with users through personalized sessions and proactive outreach. Your collaborative efforts with Account Managers and teams will foster a positive customer journey while identifying areas for improvement.

Key Responsibilities:



• Schedule and conduct 1:1 onboarding sessions for recent users • Perform outreach to lower activity users via email and calls • Assist with client engagement during training sessions • Collaborate on maintaining a healthy account status • Provide insights on user needs and product feedback

Requirements: • Minimum 1 year of client-facing user support experience • Strong communication skills with diverse user types • Ability to manage multiple tasks effectively • Eager to learn new workflows and industry trends • Availability to work from the London office once a week

Utilize your client success skills to enhance user engagement and satisfaction at AlphaSense in London. #J-18808-Ljbffr

📌 Customer Success Associate in London (Maple Creek)
🏢 Tribeca Venture Partners
📍 Maple Creek