Role: L3 Production Support Engineer – Reconciliation Applications

Location: Toronto, ON (Hybrid - 4 Days Onsite/Week)

Fulltime

Experience

- 5–8+ years in L3 Application/Production Support within Banking, Capital Markets, or Investment Banking environments.

Key Responsibilities

- Provide L3 production support for reconciliation and post-trade applications.
- Monitor and resolve production incidents and service requests within SLA.
- Perform incident triage, root cause analysis (RCA), and problem management.
- Support production releases, change requests, batch jobs, and application health checks.
- Work closely with L3, Development, Infrastructure, and Business teams to ensure platform stability.
- Participate in 24x7 production support and on-call rotations as required.

Required Skills

- Solid Unix/Linux administration and troubleshooting.
- Strong SQL (Oracle/MS SQL/MySQL/PostgreSQL)



for production issue analysis and data validation.
- Experience supporting reconciliation, post-trade, settlement, or capital markets applications.
- Good understanding of incident, problem, and change management (ITIL).
- Exposure to monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, Kibana, etc.
- Shell scripting for operational support and automation.
- Excellent troubleshooting and stakeholder communication skills.

Preferred

- Experience with IntelliMatch or other reconciliation platforms.
- Capital Markets or Investment Banking domain experience.
- Knowledge of production releases, batch scheduling (Autosys/Control-M), and DevOps/CI-CD processes.
- Experience supporting business-critical applications in 24x7 environments.

📌 Production Support Engineer – Reconciliation Applications (Toronto)
🏢 Zodiac Solutions
📍 Toronto