WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by August 27, 2026 to be considered for this exciting opportunity.

JOB TITLE: Lead Analyst, Fraud Prevention & Air Cost Payments

POSITION STATUS: Temporary

DEPARTMENT: Finance

LOCATION: Montreal The Lead Analyst is responsible for overseeing the day-to-day activities of the air cost payment and reconciliation function while leading a small operational team composed of two Fraud Prevention Analysts and two Technicians. This role ensures timely and accurate strong air payment reconciliation, effective fraud detection and prevention, and continuous improvement of processes supporting airline cost management.

The Lead

Analyst acts as the subject matter expert for payment integrity, exception management, and fraud-related risks, while providing guidance, coaching, and operational oversight to the team.

WHAT YOU'LL BE DOING

- Supervise and coordinate the daily work of two Fraud Prevention Analysts and two Technicians, ensuring priorities are clear, workloads are balanced, and service levels are met.
- Oversee the end-to-end air cost payment process to ensure payments are completed accurately, on time, and in accordance with internal controls and contractual terms.
- Lead the reconciliation of air cost transactions, investigate discrepancies, and ensure timely resolution of outstanding items.
- Monitor payment and reconciliation activities to identify anomalies, control gaps, duplicate payments, or potential fraudulent activity.
- Review escalated cases and exceptions, determine root causes, and implement corrective actions to reduce financial risk and operational inefficiencies.
- Develop, maintain, and enhance controls, procedures,



and monitoring practices related to air cost payment and reconciliation.
- Partner with internal stakeholders such as Finance, Accounts Payable, Operations, Commercial teams, and system support teams to resolve issues and improve process performance.
- Support fraud prevention efforts by analyzing patterns, identifying suspicious trends, and recommending preventive or detective measures.
- Prepare and maintain reporting on payment accuracy, reconciliation status, unresolved variances, fraud trends, and team productivity.
- Ensure documentation, case files, and reconciliation records are complete, accurate, and audit-ready.
- Provide coaching, training, and technical support to team members to strengthen capabilities and ensure consistency in execution.
- Participate in system enhancements, testing, and process improvement initiatives impacting payment processing, fraud controls, and reconciliation workflows.
- Escalate material risks, unresolved issues, or control weaknesses to management with clear recommendations for resolution.

WHAT YOU BRING TO THE TEAM

- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 5 years of experience in finance operations, payment processing, reconciliation, fraud prevention, or a related analytical function.
- Previous experience leading or coordinating a small team is strongly preferred.
- Strong understanding of financial controls, account reconciliation, payment validation, and exception management.
- Experience analyzing transactional data and identifying irregularities, trends, or fraud indicators.
- Proficiency in Microsoft Excel and experience working with financial or operational systems.
- Strong analytical, problem-solving, and investigative skills with high attention to detail.
- Ability to prioritize effectively, manage deadlines, and operate in a fast-paced environment.
- Robust verbal and written communication skills,



with the ability to explain issues clearly and work across functions.
- Experience in the airline, travel, or transportation industry is considered an asset.

Core Competencies

- Leadership and team development
- Analytical thinking and sound judgment
- Process discipline and attention to detail
- Risk awareness and control mindset
- Collaboration and stakeholder management
- Continuous improvement orientation
- Accountability and results focus

WHY WORK WITH US?

- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential

Please note that these perks apply to permanent, full-time employees. Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

📌 Lead Analyst, Fraud Prevention & Air Cost Payments (12-Month Contract) (Montreal)
🏢 Vacances Air Canada Vacations /Air Canada Rouge
📍 Montreal