Elevate customer interactions as a Customer Experience Leader at Indigo. This role focuses on executing customer programs, enhancing engagement, and driving sales performance through effective coaching and support.
As a Customer Experience Leader, you will spearhead customer experience initiatives and lead your team to achieve excellence. Your responsibilities include overseeing exceptional service delivery, optimizing team performance with insights, and driving engagement, all while embodying Indigo's guiding principles. You will play a pivotal role in fostering a customer-focused environment that reflects the passion for books and ideas.
Key Responsibilities:
• Lead execution of customer experience priorities across the store
• Model and coach for high-performance, customer-centric engagement




• Conduct daily communication routines and sales rallies
• Develop team members to promote customer loyalty
• Support omni-channel execution and seamless customer interactions
Requirements:
• 1-3 years of leadership experience in retail environments
• Demonstrated expertise in executing customer experience programs
• Solid ability to coach teams on service behaviors
• Effective communication and problem-solving skills
• Bilingualism required for Quebec-based roles
Drive exceptional service and operational excellence at Indigo, connecting customers with the joy of reading and creativity.
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📌 Customer Experience Leader at Indigo (Sault Ste. Marie)
🏢 Indigo
📍 Sault Ste. Marie