The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty.

Responsibilities

- Consistently deliver extraordinary service to all customers
- Exceed all sales and service personal goals and targets
- Exceed all sales and service brand goals and targets
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
- Share expert level of product knowledge with entire store selling team
- Maintain solid relationships with buyer, vendor, and selling manager
- Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, and communicate suggestions to store management on a routine basis
- Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price change, and related sales support tasks
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines
- Comply with all Health & Safety policies and requirements
- Ensure compliance with privacy policies, regulations, and cyber security measures
- Perform other duties, as assigned

Qualifications

- High school diploma
- Proven ability to exceed sales targets




- Highly collaborative; working with and through others in a team‑oriented environment
- Able to work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision
- Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
- Minimum of two or more years’ experience in a commission‑based sales environment
- Prior retail sales experience as a product specialist in a luxury environment preferred
- Entrepreneurial, competitive, self‑confident, and self‑motivated
- Fully bilingual in French and English

Measures of Success

- Contribution to financial objectives
- Individual objectives linked to the achievement of department goals
- Feedback from internal and external clients

Compensation

Hiring Range / Échelle salariale à l’embauche: $17.85 - $29.25 per hour. This role is also eligible for commission in addition to base pay. Final compensation will be determined based on the candidate’s unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process.

Equal Opportunity Employer

Holt Renfrew is an equal chance employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities, and experiences make our business stronger.

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📌 Designated Beauty Advisor - Parfums de Marley (Vancouver)
🏢 Holt Renfrew
📍 Vancouver