The Lead Platform Reliability Engineer (PRE) ensures the stability, performance, and scalability of the shared platform that supports internal AI solution development. It combines software engineering, SRE practices, and operations to keep the platform reliable and developer-friendly.

Reliability and performance: Develop self-service capabilities, AIOps/MLOps/GitOps/CICD pipelines, and operational automations (provisioning, upgrades, backups). Manage clusters, networks, storage, and policies via Terraform/Ansible; prevent configuration drift. Enforce identity/RBAC, secrets management, supply chain security, and regulatory controls; collaborate with risk and audit.

Optimize resource usage, plan capacity, control spend (rightsizing, autoscaling, reservations/spot). Safe rollouts, progressive delivery, and policy-as-code guardrails. Treat the platform as a product, define operations SLAs in alignment to product roadmap, service catalog, and developer experience.

Collaborate with global engineering, security, and AI governance teams to ensure compliance with cross-geo regulations and Asia’s data residency requirements. Operate scalable backend services supporting high-traffic agent interactions, retrieval operations, and real-time execution flows. Maintain AI services runbooks, playbooks, and enablement for GOCC Bachelor’s in Computer Science/Engineering or equivalent experience (not strictly required if skills demonstrated). ~5-8 years experience in DevOps/Platform Engineering or Production Operations. ~ Knowledge with Python and/or Java/Scala/TypeScript for building backend services and automation. ~ Understanding of AI solution, LLM systems, retrieval architectures, embeddings, vector stores, prompt/tool orchestration,



and agent workflow fundamentals. ~ Knowledge of API design, asynchronous workflows, concurrency, reliability engineering (SLOs, error budgets), and performance tuning. ~ Familiarity with security, governance, and compliance for AI/data systems (authN/authZ, data protection, audit logging, model governance). ~ Azure Administrator/DevOps certificate (nice to have) We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see. #Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status,



gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 113,260.00 CAD - $210,340.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable perks, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #

📌 Lead Platform Reliability Engineer, Global AI Platform & Solutions (Toronto)
🏢 Manulife Financial
📍 Toronto