What you'll do

- Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.
- Support team members in their work and professional development.
- Ensure a regular presence in the service areas to uphold aesthetics and comply with health, safety, hygiene, and sanitation regulations.
- Maintain constant communication with other departments to coordinate customer service activities, including inventory management during busy periods.
- Act as a resource person for the team for complaint management, delivery of service excellence, and in the event of an emergency or crisis.

What you'll bring

- Diploma in Hotel Management (asset)
- Minimum 2 years' management or supervisory experience in a hotel context
- Leader capable of inspiring, engaging, and mobilizing teams
- Empathy for guests,



understanding their feelings and concerns
- Ability to quickly and effectively manage requests and problems
- Tolerance for unhappy or stressed guests
- Strong computer knowledge – experience with OPERA PMS (asset)

What we offer

- Special rates on stays with Germain Hotels for travel purposes.
- A work environment that fosters creativity and autonomy, and recognizes individual contributions.
- Access to a state‑of‑the‑art gym right on site.

The annual salary for this role is between 53 873$ and 67 341$, depending on experience, qualifications, and internal equity.

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📌 Guest Services Supervisor (Toronto)
🏢 Germain Hôtels
📍 Toronto