Position: Clinical Clerical AssistantDept/Health Program: Diagnostic ImagingPosting ID: 5963Status: Temporary Part time (12 months)Role Level: AC03 ($24.90 to $31.09)Site: Queensway Health Center (Must be able to work at all three sites as assigned. The Hospital retains the right to change assigned work location to any other THP site either permanently or temporarily based on operational needs. As part of our commitment to flexibility and growth, you may be required to cross-train in at least one other modality to support operational needs across THP)Hours of Work/Shift: All shifts (days, evenings, and weekends); 8 hour shiftsPosted: January 30, 2026Internal Deadline: February 6, 2026Trillium Health Partners is one of Canada's largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.Position Summary:The Department Clinic Clerical Assistant (CCA) provides clerical support reception; new referrals processing and information management; patient administrative services, ensuring the clerical administration and operation of the patient services department/group of clinics; and performs other duties consistent with the job classification as required.Job Description:Reception (Patient/People Engagement/Experience)Greets visitors, staff, professional staff, learners and volunteers, directing them to appropriate personnel and/or destination/room providing assistance as required; Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate; Explains hospital policyand procedures to patients, visitors, staff, professional staff,



learners and volunteers as necessary (including infection prevention and control); Answers the telephone and/or intercom, responding to inquiries within scope of authority or directing to most appropriate person.New referrals processing and information managementReceives and logs incoming referrals, reviews for completion, follows up as required; Enters patient information and appointments into Epic including booking appointments; Assists new patients in completing required questionnaires, responding to questions within scope of authority; Ensures patient discharges are processed and charts are properly disseminated to send to Health Records as requiredPatient Administrative ServicesCoordinates and manages patient information, facilitates communication, and ensures a smooth flow of information for effective patient care; Updates patient demographics (e.G. add contacts and relationship); Collects information forregistration, billing and accommodations; Navigates patient and family questions and feedback, escalating any concerns out of scope to appropriate personnel/management; Books outpatient new andfollow up appointments, triaging referrals as appropriate. Cancels appointments and follows up with patients for rescheduling of visits; Explains test/visit preparations as required within scope of authority; Liaises with internal departments and external regional programs, healthcare facilities and partners to book/cancel tests, appointments, follow up on missing results, etc; Books interpretersfor patients as needed; Arranges for transportation for patients as required (e.G. those staying in nursing homes); Notifies appropriate personnel of patient movement, cancellations,



appointments and other patient information in a timely and accurate manner.Clerical Administration and Operation of the DepartmentCreates and manages Physician bookings as required; Orders requisitions and maintains office/medical supplies. Counts and labels inventory as required; Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan. Liaises with Accounts Receivables as required (TBC); Attends and contributes to unit huddles; Completes unit checklists; Opens, sorts, and distributes incoming mail and other materials; Takes, prioritizesand relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required; Scheduling, Timekeeping & Payroll Support Specific Job Duties and ResponsibilitiesSupporting staff and leadership with the scheduling and timekeeping system and finding the information required; Liaising with the assigned Scheduling Clerk(s) to ensure alignment between the unit and the Workforce Management Office (WMO) on staffing; Accessing schedule(s) for the unit as required to address inquiries by staff, leaders, professional staff and learners.Epic-Specific Job Duties and ResponsibilitiesUpdate patient demographics entered in EPIC, ensuring all contact information is current including verification of all telephone numbers and address, family doctor and emergency contacts; Scheduling and coordination of follow-up care appointments for patients; Initiate service task requests in EPIC (e.G. Bloodwork specimen delivery, stretcher requests); Patient transport requests; Updating Primary Care Provider (PCP) contact information; Supports others inEpic with functionality.Other General Duties and Responsibilities (all listed may not be applicable to all units/programs)Makes reminder phone calls for next day appointments; Scans information as required; Consult follow upsand tracking response times for possible escalation; Enters data including appointment requests; Compiles

📌 Clinic Clerical Assistant - C$24.9 - C$31.1 An Hour - Part Time - No Experience Required (Toronto)
🏢 Trillium Health Partners
📍 Toronto