Position Information Posting Number: ROM26-219E Title: Manager, Patient Care Services (RFT 1.0 FTE) Position Status: Regular Full-time FTE: 1 Job Schedule: Days Unit: Assessment Inpatient Unit Department: Forensic Psychiatry Union: Non-union Site: Royal Ottawa Mental Health Centre Number of Vacancies: 1 About The Royal As one of Canada’s foremost mental health care and academic health science centres,The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education.

About The Program The Integrated Forensic

Program provides specialized mental health treatment for individuals with serious mental illness who have come into contact with the criminal justice system or are at risk of doing so. Services focus on assessment, treatment, and risk reduction to support recovery and protect public safety.

Key Responsibilities The Manager, Patient Care Services, reporting to the Director, oversees daily unit operations to ensure timely, coordinated, and high-quality patient care Oversee daily operations to ensure timely, effective, and coordinated service delivery Manages the resolution of sensitive or escalated issues by coordinating corrective actions Support integration of clinical services across disciplines Provide day-to-day leadership and support to ensure team goals are achieved,



Manage day-to-day human resources activities for the team and provide leadership and support for staff development Participate in disciplinary actions up to termination and attendance management Ensure staff compliance with mandatory training and awareness on new policies, legislation, and departmental/ unit procedures Implement new systems, workflows, or technology within the department Work closely with peers, physicians, scientists, leadership team, and key stakeholders to ensure alignment of departmental goals with broader hospital strategies Qualifications Baccalaureate Degree in Nursing or Allied Health or acceptable combination of education and experience

Minimum 5 years in mental health, including 3 years progressive leadership in clinical services and administration

Current registration and member in good standing with applicable regulatory college. Knowledge of Mental Health clinical service delivery models

Knowledge of relevant legislation (Mental Health Act, PHIPA, SDA): Ensures compliance with healthcare laws and patient privacy Ability to inspire, motivate, and develop multidisciplinary teams Skilled at addressing staff conflicts, managing union relations, and negotiating solutions Robust verbal and written communication skills to engage staff, patients, families, and stakeholders





Familiarity with healthcare IT systems and electronic health records (EHR):Facilitates accurate patient data management and clinical workflow

Ability to interpret workforce and patient care data to inform decisions and improve service delivery Proficiency in MS Office (Word, Excel), email, and internet

Experience in unionized settings and collective agreements Proven ability to lead teams through organizational change Language Requirements English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset Salary Range: 65.08 to 75.44 per hour Additional Information All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.

Please apply by clicking on the Apply button below.

The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.

All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Check as a pre-condition of employment.

The Royal Ottawa Health Care Group is committed to equity and inclusion in the workplace. Our commitment is rooted in the belief that a diverse workforce enhances the quality of care and organizational strength. We encourage applications from members of equity-deserving communities and welcome individuals from all backgrounds. Upon request, accommodations due to disability are available throughout the recruitment process.

📌 Manager, Patient Care Services (RFT 1.0 FTE) (Ottawa)
🏢 The Royal
📍 Ottawa