Your New Company

Our client is a well-established national organization undergoing an exciting transformation within its marketing function. As part of a major workflow modernization initiative, they are seeking a Marketing Operations Lead / Workflow Manager to support process optimization, workflow governance, and stakeholder coordination across a large and dynamic marketing team.

Your New Role

As the Marketing Operations Lead / Workflow Manager, you will act as the central point of coordination for marketing workflow processes, helping manage intake, prioritization, routing, and tracking of projects across multiple teams. This role will play a key part in supporting the rollout and adoption of a new workflow management platform while ensuring projects move efficiently through established processes.

Responsibilities include

- Managing intake, prioritization, scheduling, and tracking of marketing requests and projects
- Coordinating workflow processes across marketing, communications, creative, and business stakeholders
- Supporting the implementation and adoption of workflow management tools and processes
- Monitoring project timelines, workload capacity, dependencies, and project status
- Partnering with internal stakeholders and external vendors to support project delivery
- Providing workflow governance, reporting, and process documentation support
- Identifying process improvement opportunities and recommending enhancements
- Supporting change management initiatives and process adoption efforts
- Helping resolve workflow bottlenecks and operational issues as they arise
- Maintaining accurate project records, dashboards, and reporting metrics

What You Need to Do

- Coordinate and manage a high volume of incoming project requests
- Support workflow implementation and process optimization initiatives
- Facilitate communication between multiple stakeholders and teams




- Monitor project progress and ensure deadlines are achieved
- Support operational governance, reporting, and continuous improvement efforts

What You'll Need to Succeed

- 3+ years of experience in marketing operations, workflow management, project coordination, business operations, or a related field
- Experience working with marketing, creative services, communications, agency, or business operations teams
- Hands-on experience with workflow or project management platforms such as Monday.com, Asana, Workfront, Wrike, Smartsheet, Jira, or similar systems
- Strong stakeholder management and communication skills
- Ability to manage multiple competing priorities in a fast-paced environment
- Excellent organizational skills and attention to detail
- Experience supporting process improvement, operational governance, or change management initiatives is considered an asset
- Solid Microsoft Office and collaboration tool proficiency
- A calm, adaptable, and solutions-focused approach to problem solving
- Agency, marketing operations, or workflow management experience is highly desirable

What You'll Get in Return You will have the opportunity to work within a collaborative and purpose-driven environment while contributing to a large-scale workflow transformation project. This contract offers competitive compensation, hybrid flexibility, exposure to senior stakeholders, and the chance to make a meaningful impact on the effectiveness of a growing marketing organization.

What You Need to Do Now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.

📌 Marketing Operations Manager (Toronto)
🏢 Hays
📍 Toronto