Overview

We are seeking a dedicated and organized Medical Office Assistant to join our healthcare team. The ideal candidate will provide essential support at the front desk, manage patient interactions, and ensure smooth daily operations within our medical practice. This role offers an opportunity to work in a fast-paced setting where attention to detail and excellent communication skills are vital. Prior experience with electronic medical records and office management systems is highly valued, and familiarity with software such as Accuro will be considered a strong advantage.

The Medical Office

Assistant plays a crucial role in delivering exceptional patient service while maintaining efficient administrative workflows.

Duties

- Greet patients and visitors professionally at the front desk, creating a welcoming environment
- Schedule appointments and manage patient flow using electronic medical records systems
- Verify patient insurance information and update records accurately
- Handle multi-line phone systems to answer inquiries, schedule appointments, and relay messages
- Assist with check-in and check-out procedures, including collecting payments and providing necessary forms
- Maintain accurate documentation of patient information, medical history, and treatment details
- Support clinical staff by preparing charts, updating records, and managing correspondence
- Ensure the cleanliness and organization of the front office area to promote a professional environment
- Perform administrative tasks such as filing, faxing, copying, and data entry with precision
- Manage communication between patients, providers, and insurance companies efficiently

Requirements





- Proven experience as Medical Office Assistant in a healthcare setting
- Experience using Accuro or Cerebrum EMRs is considered a strong asset.
- Experience or familiarity with Endoscopy and cardiac procedures is considered an asset
- Strong knowledge of medical terminology and healthcare documentation standards
- Excellent organizational skills with attention to detail in record keeping and scheduling
- Experience working with multi-line phone systems in a busy office environment
- Ability to handle front desk responsibilities with professionalism, empathy and courtesy
- Previous office experience in a healthcare setting is preferred
- Strong communication skills both verbal and written
- Ability to multitask effectively in a fast-paced environment

This position offers an engaging work environment where your administrative skills will directly contribute to quality patient care. We value professionalism, reliability, and a proactive approach to supporting our healthcare team. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $20.00-$25.00 per hour

Ability to commute/relocate

- St. Thomas, ON N5P 4L1: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Are you legally authorized to work in Canada?
- How many years of experience do you have as a Medical Office Assistant or in a similar healthcare administrative role?
- How many years or months of experience do you have using Accuro EMR?
- How many years or months of experience do you have using Cerebrum EMR?

Work Location: In person

📌 Medical Office Assistant (St. Thomas)
🏢 Elgin Medical Institute
📍 St. Thomas