Navigate Complexities. Create Change. Together. This is our purpose at CUPS.

Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us.

We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Chance

We are looking for The Medical Office Assistant (MOA) to join our Health Team at CUPS. The Medical Office Assistant (MOA) at CUPS is responsible for co-creating a caring, dignified, and trauma-informed experience for CUPS clients. MOAs play a crucial role in ensuring that clients accessing CUPS receive a comprehensive and holistic approach to their care. In addition to providing administrative clinical support, client navigational support, and data management within the health clinic, MOAs at CUPS are key members of the Care Coordination Community of Practice.

MOAs will work closely with staff within the health clinic, throughout the organization, and with external stakeholders to support CUPS clients, ensuring an integrated approach to service delivery.

- Location: Onsite, CUPS - 1001 10 Ave SW, Calgary
- Reports to: Team Lead, Medical Office Assistant
- Contract type: Permanent
- Schedule: Full-time, Mon to Fri, hours per week
- Starting salary: $50,655.24-$52661.19

Key Responsibilities

- Coordinate the flow of clients and client information through the health clinics' multi-disciplinary teams and internal CUPS programming for the achievement of an integrated care experience for clients, including triage, facilitating assessments, referrals, and appointment scheduling




- Develop and maintain a diverse scope of practice through rotation of coverage for all MOA duties throughout the clinic according to need and team schedule
- Collect and manage client records, ensuring accuracy and completeness, following up with team members as required to acquire missing information
- Maintain up to date on internal changes to programs, services, and personnel to ensure accurate care plan development and warm hand-offs of clients to colleagues
- Actively participate in the multidisciplinary team's daily huddles as an expert in client care
- Act as steward for client dignity by ensuring confidential client information is handled with the utmost care and respect in alignment with HIA and CUPS privacy protocols & values
- Develop and maintain collaborative and accountable working relations with internal CUPS colleagues to strengthen communication flow and cross-program understanding
- Support effective team-based care through clear communication with colleagues and rotating physicians
- Provide caring, reliable, trauma-informed care to all clients accessing CUPS to reduce barriers to service and increase community trust
- Share experience and knowledge with students, volunteers, and guests interested in CUPS services to further develop CUPS’ social justice impact & external ambassador network
- Contribute to the safety and wellness of clients, colleagues, and visitors by remaining up to date on CUPS health & safety protocols
- Act as ambassador of CUPS Purpose and values both internally and externally
- Demonstrate a commitment to best practice and evidence-based medical care through participation in quality improvement work

Employment Requirements

- Diploma in Medical Office Administration with 1 years’ experience, or MOA Certificate and 2 years’ experience in medical reception/medical office assistance




- 1-3 years previous work experience in the social service sector preferred
- Demonstrated experience providing first point of contact service to diverse clients who may be experiencing mental health, addiction, poverty & trauma concerns
- Successful Applicants for this Position must Complete a Police Information Check

What You Bring

- Previous experience working effectively within a multidisciplinary team
- Proficiency in Telus Collaborative Health Record (CHR) EMR database considered an asset

Work Conditions

- Exposure to trauma and emotionally complex cases.
- May be exposed to infectious waste, diseases, conditions, etc.
- Manual dexterity required to use desktop computer and peripherals.
- Intermittent physical activity including walking, standing, sitting, and lifting (minimum 35lbs)

CUPS envisions a Calgary where everyone is respected and can live healthy, fulfilling lives. To do this, we’re building a culture of inclusion and belonging, guided by our values and a commitment to truth and reconciliation. If you're passionate about supporting Calgarians and expanding our impact, we’d love to hear from you. We value lived experience, including from folks who reflect the clients we serve, as much as formal qualifications. For accommodations during the recruitment process, contact [email protected].

Ready to Join Us?

Submit your resume and cover letter, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $23.88-$24.82 per hour

Application question(s)

- Tell us about your Diploma or Certificate in Medical Office Administration
- Do you have experience as a first point of contact for clients facing mental health, addition, poverty or trauma-related issues? Please share your experiences.
- What prompted you to apply to CUPS?
- Have you uploaded your cover letter? Please highlight your salary expectations.

Experience:
- Medical Office Administration: 1 year (preferred)

Licence/Certification:
- Diploma or Certificate in Medical Office Administration (preferred)

Work Location: In person

📌 Medical Office Assistant (Calgary)
🏢 CUPS
📍 Calgary