Job Summary The Ancient Rivers Family Health Team (FHT) is a group of interprofessional healthcare providers associated with the Ancient Rivers Family Health Organization (FHO), a group of 17 family doctors in Renfrew and Calabogie with a combined roster of 14 000 patients on 1 shared EMR (Telus Practice Solutions). The Receptionist will work closely with our Primary Care Providers and Integrated Healthcare Providers (IHPs) as part of a dynamic interdisciplinary health care team. The Receptionist provides day-to-day support in the implementation, scheduling, execution, and maintenance of the FHT’s programs and services.

They also help with attaching patients to providers from the health care connect waitlist. We are currently hiring a temporary full time receptionist until March 31, 2027 to assist with onboarding new patients within our Family Health Team and affiliated offices.

Main Responsibilities

· Effective management of the day-to-day scheduling of the interprofessional healthcare providers of the Family Health Team

· Greets patients and visitors and direct accordingly. Update patient information, including patient name, address and demographic information. Rosters patients as required.

· Answers telephone calls. Direct caller to appropriate person as required or book patient with IHP based on assessment of request.

· Schedules patient appointments. Notifies patient of changes/cancellations as required.

· Books diagnostic tests and appointments for patients at hospitals and other medical facilities.

· Obtains patient charts, medical records and lab reports and verifies for completeness. Copies, distributes and files patient charts, medical records and reports.

· Assists patients with the completion of forms as necessary.

· Telephones,



faxes and e-mails a variety of material.

· Sorts, screens and distributes incoming mail and faxes.

· Performs clerical and other administrative functions incidental to clinical reception activities.

· Order, monitor and organize office and clinical supplies.

· Maintain office organization

· Maintain security of confidential information

· In consultation with the ED, Lead Physician and clinical staff, and under the direction of the Board, support the delivery of clinical programs to patients.

· Works with the ED to monitor and review clinical programs for value and effectiveness.

· Participates in a continuous quality improvement plan for clinical programs and their delivery.

· Assists the Executive Director with the day-to-day operations of the FHT.

Position Qualifications and Skills

· Proof of graduation in secretarial and medical terminology studies from a recognized Canadian Community college preferred.

· Minimum of two years recent experience in a physician’s office or an equivalent health care setting.

· Experience in a multidisciplinary health care setting would be considered an asset.

· High level of organizational and time management skills and ability to multi-task

· Ability to work under pressure, with interruptions and still meet deadlines.

· Excellent communication skills (written and verbal)

· Able to work well with shifting priorities





· Ability to act with patience, tact and discretion.

· Respect and understanding of privacy and confidentiality.

· Proficiency using information technology, email, and a variety of software programs. Excellent typing skills, and proficiency in Microsoft Word and Excel is essential.

· Familiarity with Telus PSS Electronic Medical Record an asset.

· Demonstrated ability to work well independently and in a team setting

· Current Ontario Driver’s License and access to a vehicle for travel within the region

How to Apply

Qualified applicants are asked to apply through Indeed with their cover letter and resume. We thank all applicants for their interest in Ancient Rivers FHT, however, only those applicants selected for an interview will be contacted.

The Ancient Rivers Family Health Team supports diversity, equity, and a workplace free from harassment and discrimination. We encourage applications from all qualified candidates, including women, visible minorities, aboriginal peoples, and persons with a disability. Personal information contained in applications will be used for recruitment purposes and collected as per the Freedom of Information (F.O.I.) And Protection of Privacy Act, 1987.

The Ancient Rivers Family Health

Team is committed to improving access and opportunities for individuals with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act. If you require a specific accommodation during the application, interview, or recruitment stage, please email [email protected] noting Accessibility Inquiry in the subject line, for appropriate accommodations to be made.

Pay: $21.63-$25.30 per hour

Work Location: In person

📌 Medical Receptionist - temporary full time until March 31, 2027 (Renfrew)
🏢 Ancient Rivers Family Health Team
📍 Renfrew