About Village Physiotherapy

Village Physiotherapy & Rehabilitation Centre is a multidisciplinary healthcare clinic in Mississauga providing physiotherapy, massage therapy, chiropractic, acupuncture, chiropody and other rehabilitation and wellness services.

We are looking for a friendly, organized, dependable and proactive Medical Receptionist / Clinic Administrator to join our team.

This is more than a traditional receptionist position. The successful candidate will play an important role in the day-to-day operation of the clinic, including patient service, appointment scheduling, billing, administrative support and clinic inventory management.

Key ResponsibilitiesReception & Patient Service

- Welcome patients and provide friendly, professional front-desk service
- Answer telephone calls, emails and patient inquiries
- Schedule, confirm, reschedule and cancel appointments
- Coordinate practitioner schedules and treatment appointments
- Register new patients and maintain accurate patient information
- Follow up with patients regarding appointments and required documentation
- Maintain a clean, organized and professional reception area
- Provide excellent customer service and help create a positive patient experience

Billing & Payments
- Process patient payments and issue receipts
- Assist with direct insurance billing
- Verify insurance information when required
- Follow up on outstanding patient balances
- Assist with payment reconciliation and end-of-day administrative procedures
- Support administrative requirements for Extended Health Perks (EHB), WSIB and Motor Vehicle Accident (MVA) patients
- Communicate with insurance companies and other third parties when required

Clinic Administration
- Maintain accurate electronic patient records
- Scan, upload and organize patient documents
- Assist practitioners with administrative requirements
- Manage incoming and outgoing clinic correspondence
- Maintain forms, documents and administrative records
- Support management with general clinic operations
- Maintain patient confidentiality and follow clinic privacy policies and procedures

Inventory & Supply Management The successful candidate will also help manage clinic inventory and supplies.

Responsibilities include

- Monitor clinical,



office and general clinic supplies
- Perform regular inventory counts
- Maintain accurate inventory records
- Identify low-stock items and arrange replenishment
- Establish and monitor minimum stock and reorder levels
- Receive deliveries and verify quantities against orders and invoices
- Organize and properly store supplies
- Monitor expiry dates for applicable products and supplies
- Rotate inventory to minimize waste and expired products
- Maintain organized storage and supply areas
- Track damaged, missing, expired or returned products
- Maintain supplier information and assist with ordering
- Track products purchased for resale to patients
- Assist with inventory management for orthotics, braces, supports and other clinic products
- Coordinate with practitioners regarding supply requirements
- Report inventory discrepancies, unusual usage or supply shortages to management

QualificationsRequired
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Strong computer and administrative skills
- Excellent organizational and time-management abilities
- Strong attention to detail
- Ability to multitask in a busy healthcare environment
- Professional, dependable and punctual
- Comfortable handling confidential patient information
- Ability to work independently and as part of a multidisciplinary team
- Comfortable learning new software and clinic systems

Preferred / Assets Previous experience in any of the following would be considered an asset:
- Physiotherapy or rehabilitation clinic
- Medical or multidisciplinary healthcare clinic
- Clinic scheduling or EMR software
- Direct insurance billing
- Extended Health Benefits
- WSIB or MVA administration
- Payment processing and reconciliation
- Inventory management
- Ordering and receiving clinic supplies
- Microsoft Office,



Google Workspace or similar administrative software

Candidates with strong reception, administrative or customer-service experience who are willing to learn healthcare clinic operations are also encouraged to apply.

What We Are Looking For

We are looking for someone who can take ownership of the front desk and daily administrative operations.

The ideal candidate is someone who:

- Notices what needs to be done and takes initiative
- Keeps appointments, paperwork and supplies organized
- Communicates professionally with patients and practitioners
- Provides excellent customer service
- Is comfortable following up on outstanding tasks
- Can prioritize multiple responsibilities
- Is reliable and works well without constant supervision
- Helps identify ways to improve clinic organization and efficiency

What We Offer
- Skilled multidisciplinary healthcare environment
- Training on clinic systems and procedures
- Supportive team environment
- Full-time and part-time opportunities
- Opportunity to develop healthcare administration experience
- Opportunity to take on additional responsibilities as the clinic grows
- Long-term employment opportunity for the right candidate

Schedule Weekday availability is required.

Evening and/or Saturday availability would be considered an asset.

Compensation

Competitive hourly compensation based on experience.

Candidates with previous physiotherapy-clinic experience and knowledge of direct billing, WSIB/MVA administration and inventory management may qualify for higher compensation.

How to Apply

Please submit your resume through Indeed.

When applying, please include:

- Your current availability
- Number of hours you are seeking per week
- Evening and Saturday availability
- Previous medical or physiotherapy-clinic experience
- Experience with direct insurance billing, WSIB or MVA claims
- Experience with inventory management, if applicable
- Your preferred start date

We thank all applicants for their interest. Only candidates selected for an interview will be contacted. Village Physiotherapy & Rehabilitation Centre

Mississauga, Ontario

Pay: $18.00-$24.78 per hour

Work Location: In person

📌 Medical Receptionist / Clinic Administrator (Mississauga)
🏢 VIVICPR
📍 Mississauga