Benefits:

- Opportunity for advancement
- Training & development
- Bonus based on performance

At Crunch, we believe in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. We are looking for driven, competitive, and results-oriented individuals who are ready to lead from the front and take ownership of performance.

If you thrive in a fast-paced, target-driven environment and are ready to own weekend production, lead from the floor, and elevate your career in the business of fitness, this opportunity is for you.

Position Overview:

The Membership Services Supervisor plays a critical role in driving weekend sales production and ensuring seamless club operations. This is a performance-focused leadership position responsible for maintaining revenue momentum and supporting the team in achieving measurable results. MANDATORY SHIFTS: THURSDAY, FRIDAY, SATURDAY, SUNDAY, MONDAY + TUESDAYS/WEDNESDAYS OFF.

Reporting directly to the General Manager, you are the leader on the floor when the GM is not onsite. You own production during your shifts — setting the pace, bringing the energy, reinforcing accountability, and ensuring members receive an exceptional Crunch experience.

This opportunity is ideal for competitive, career-driven new or recent graduates who are ready to prove themselves in a performance-based leadership role. The position is Full Time and ideally a Thursday–Tuesday schedule, with Friday–Sunday required.

Responsibilities:

Sales & Revenue Leadership:

- Drive weekend lead generation, appointments, and membership sales
- Consistently achieve and exceed personal sales targets
- Support and challenge Member Services Representatives to meet daily and weekly goals
- Assist with closing sales and overcoming objections during peak periods
- Ensure timely follow-up on all leads and trial passes
- Track and report key weekend performance metrics to the General Manager

Floor Leadership & Operational Excellence:





- Foster a welcoming, energetic, and inclusive environment for all members and guests
- Lead from the front through strong personal performance and professionalism
- Provide real-time coaching to elevate sales execution and member experience
- Support onboarding and development of new team members
- Maintain smooth club operations and uphold high standards of cleanliness and presentation
- Serve as the primary escalation lead when the General Manager is not onsite
- Address and resolve member concerns in alignment with company policies
- Reinforce adherence to all company policies, procedures, and operational standards

Who You Are:

- New or recent graduate in business, fitness, health promotion, or a related field, ready to build a career in fitness leadership
- 1–2 years of customer service or sales experience with proven results
- Confident working in a performance-based environment with measurable targets
- Competitive, self-motivated, and energized by hitting goals
- Comfortable leading peers through influence and robust personal example
- Strong communicator with an ownership mentality and growth mindset
- Available to work weekends and lead during peak traffic periods
- A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.
- CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements:

- Ability to lift or move up to 50 lbs
- Prolonged standing and walking required

Our Core Values:

- Communication is Key - Clarity and transparency with our processes and expectations
- Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
- All In, All The Time - We give 100% without hesitation
- Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
- Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

📌 Member Services Supervisor (London)
🏢 Crunch Fitness Canada
📍 London