Come join our incredible Retail team! Here’s our Current Opening: Position: Merchandise Assistant, Campus Outfitters – 12-month contract Reports to: Account Specialist, Campus Outfitters Division: Retail Location: U of T Bookstore, St George Campus What You’ll Be Doing:

You’ll support the day-to-day activities for Campus Outfitters. The main focus of the role is to provide excellent customer service, ensure timely order progression, data maintenance and inventory management.

Hourly Rate: $22.00 This is a current vacancy within our organization.

Key Responsibilities: Customer Service, Sales and Support

Build relationships with customers through open and interactive communication via phone, email, or in person

Provide accurate product information and quotes to customers in a timely manner

Proactively manage assigned client accounts and inquiries from intake to resolution

Respond to customer complaints and provide appropriate solutions and/or alternatives

Support Campus Outfitters Manager and Account Specialist with new sales activities

Communicate with Trademark & Licensing to ensure brand standards are being met through mockups

Other related duties as assigned Data Maintenance and Sales Processing Create new SKUs and update existing SKUs in internal database and on the website

Create and submit purchase orders to external and internal vendors

Create and process sales order and invoices

Work with marketing and webs teams to set up, manage, and fulfill preorders

Liaise with web orders to help fulfill custom made orders and answer any customer/team questions

Organize and sort appropriate customer files, and order related data Inventory Management

Liaise with the receiving department to manage inbound goods and outbound product

Follow up/track purchase orders through effective vendor communication





Process returns to vendors for damaged/defective merchandise within a timely manner

Liaise with the accounting department to ensure debits/inventory adjustments are completed by end of month

Compile and communicate damages for write-offs with inventory adjusters

Occasional lifting of product for order prep and storage organization Education, Qualifications and Experience:

Post-secondary graduate or equivalent combination of education and experience

Minimum 2 years retail experience, customer service experience, or business development experience

Comfortable working in a hands-on, physically demanding environment

Ability to lift/move/handle (up to but not exclusive) 50 lbs Knowledge, Skills and Attributes:

Ability to prioritize tasks effectively

Ability to apply judgements to unfamiliar situations by referencing existing processes and adapting as needed

Provide high level of customer service

Excellent professional communication with internal and external stakeholders

Excellent attention detail to ensure data accuracy

Ability to thrive in a rapid-paced work environment

Intellectual curiosity and a commitment to continuous learning — a growth mindset

Values matter to you. You bring your whole self to work and you live our values to be the trusted collaborator, lead with intention and ingenuity, and empower many views and voices About University of Toronto Press The University of Toronto Press (UTP)



is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 250 new scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals.

In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty. As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change.

With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers.

We are committed to making UTP a great place to work by addressing and challenging systemic inequities. Interested in applying?

We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted. The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at (647) 805-5082.

📌 Merchandise Assistant (Toronto)
🏢 University of Toronto Press
📍 Toronto