Scope:

Creates a memorable experience for each guest by ensuring guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

Primary Responsibilities:

- Overseeing hotel operations during the night shift, ensuring the smooth and efficient functioning of the property and maintaining service standards.
- Completes and transmits daily management and accounting reports and supporting documents; prepares guest tracking report, market segmentation report, and food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
- Balances and audits for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
- Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
- Performs all Guest Service Associate functions as required; may assist in booking room reservations; may assist in answering hotel phone calls; utilizing up-selling techniques to maximize revenue, and processing guest payments according to established policies and procedures
- Take immediate and positive action within the guidelines provided in the event of an emergency, and maintain accurate incident reports as required.
- Assist the Front Office Manager in ensuring smooth front desk operations by contributing to the hotel's overall strategic goals and initiatives.
- Coordinating with housekeeping, maintenance, security, and other departments during the night shift to resolve operational issues and prepare the hotel for the following day.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Preparing detailed shift handover notes and communicating all key overnight events, issues, and follow-up items to the morning management team.
- Note:



Associate will abide by the specific performance standards for their department as communicated to them by their manager

Qualifications:

Education/ Experience

College diploma in Hospitality Management/ Accounting an asset but not required and 1 year experience working within Night Audit/Accounting is preferred.

Skills

- Knowledge of a Property Management System, such as Opera.
- Interpersonal and decision-making skills.
- Highly organized, excellent attention to detail, proactive approach to problem solving.
- Working knowledge of Microsoft Word/Excel and other software.

Physical/ Cognitive Activities:

Night Auditor

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to accurately balance all daily hotel income and expenses; therefore, a significant portion of the workday is spent speaking, listening and analyzing.

The vast majority of time is spent compiling, analyzing or reviewing daily management and accounting reports or using a keyboard to input data. A small portion of time is spent moving around the hotel to collect data or speak with staff or guests.





Communication skills are necessary for interacting with other hotel departments, staff or guests.

Lifting, pulling or carrying items weighing approximately 15 pounds can occur. A portion of the time if handling or filing the day-end reports. Proper lifting techniques are required.

Reading and writing abilities are used often in reviewing and compiling the daily auditing reports.

The person in this position spends some time utilizing problem-solving and reasoning abilities.

Mathematical skills, including basic math, basic accounting, percentages and variances are used a large portion of the time.

Health and Safety

It is the responsibility of all associates to ensure that they follow all health and safety policies by:

- working in a safe manner
- reporting any unsafe conditions
- immediately reporting any associate injury/accident
- using personal protective equipment if required

Associates are required to fully participate in all health and safety initiatives and may be recruited to join our committee as their department’s representative. Crowne Plaza Kitchener Waterloo is committed to providing an accessible workplace, in support of the Accessibility for Ontarians with Disabilities Act (AODA 2005), and the Human Rights Code (RSO 1990). Should an applicant require accommodation at any point during the recruitment process or during employment, the individual is invited to communicate and discuss their requirements with Crowne Plaza’s Human Resources representative.

Crown Plaza Kitchener

Waterloo will provide, or arrange to have provided, reasonable accommodation specific to the applicant’s or employee’s accessibility needs.”

If you are interested in applying for this position, please send your resume on [email protected]

Pay: From $18.00 per hour

Work Location: In person

📌 Night Auditor (Kitchener)
🏢 Crowne Plaza Kitchener-Waterloo
📍 Kitchener