Join Ingram Micro as a Senior AWS Support Engineer and refine your technical skills while supporting global operations. Focus on troubleshooting and improving support effectiveness for complex AWS issues.
This pivotal role at Ingram Micro is designed for a senior technical expert with extensive AWS experience. Your responsibility will include managing escalated support tickets, improving processes for first-time resolution, and enhancing the team’s technical knowledge base. You will directly influence customer satisfaction by resolving issues efficiently.
Key Responsibilities:
• Manage escalated AWS-related support cases effectively
• Troubleshoot advanced technical issues using AWS services
• Mentor team members to enhance their support skills




• Maintain comprehensive technical documentation and SOPs
• Join an on-call rotation for urgent AWS-related problems
Requirements:
• Degree in Information Technology or similar field
• Over 8 years’ experience in IT support roles
• 4+ years of direct AWS support experience
• Expertise in network performance and connectivity troubleshooting
• AWS certifications such as DevOps Engineer or equivalent
Apply your AWS expertise to elevate Ingram Micro's support services and enhance customer experiences.
#J-18808-Ljbffr

📌 Senior AWS Support Engineer Role (Mississauga)
🏢 Ingram Micro
📍 Mississauga