Elevate your career as a Team Lead Concierge with FirstService Residential, overseeing customer service and team training. Ensure exceptional standards and promote a positive environment at our property.

As a Team Lead, you will supervise concierge staff and act as the primary concierge during peak hours. Your expertise in customer service, combined with problem-solving skills, will empower your team to excel. At FirstService Residential, we emphasize associate growth and satisfaction within a supportive culture, recognized by our Outstanding Place to Work certification.

Key Responsibilities:



• Train and supervise concierge staff to meet high standards • Serve as primary Concierge during peak service hours • Implement strategies for team cohesion and problem-solving • Monitor customer service interactions for quality assurance • Foster a positive work environment for all associates

Requirements: • Minimum two years of direct customer service experience • Previous supervisory or team lead experience preferred • Excellent written and oral communication skills in English • Experience with strata buildings is an asset • Mandarin or Cantonese speaking is a plus

Lead your team to deliver outstanding customer experiences in a property management setting. #J-18808-Ljbffr

📌 Team Lead Concierge at FirstService Residential (Winnipeg)
🏢 FirstService Residential Canada
📍 Winnipeg