Summary:

This role includes customer follow-ups, lead generation, and assisting with social media and marketing efforts to drive business growth.

Job Responsibilities:

- Assist with basic social media management, including creating and scheduling easy posts for LinkedIn, Facebook, and Instagram.
- Maintain the company’s social media pages and keep content updated.
- Assist with basic content creation, including captions, announcements, and promotional posts.
- Monitor social media messages and comments and forward inquiries to the appropriate team member.
- Support basic lead follow-up and customer outreach through approved channels.
- Perform general office administration, including data entry, document management, filing, and maintaining records.
- Assist with scheduling meetings, coordinating appointments, and handling routine office communications.
- Maintain CRM/customer records and ensure information is accurate and up to date.
- Support the team with day-to-day administrative and operational tasks.
- Assist with preparing reports, spreadsheets, presentations, and other business documents.
- Provide general administrative support to management and the sales/operations team.

Qualifications

- 3-4 years of experience in office administration, customer service,



social media, or a related role.
- Basic knowledge of LinkedIn, Facebook, Instagram, and other social media platforms.
- Excellent written and verbal communication skills.
- Basic knowledge of Microsoft Office / Google Workspace, including Word, Excel, Outlook, and Google Docs.
- Strong organizational and time-management skills with attention to detail.
- Ability to manage multiple tasks and meet deadlines.
- Basic understanding of social media content, captions, and engagement.
- Comfortable using CRM systems and online business tools.
- Ability to handle customer inquiries professionally and maintain confidentiality.
- Positive attitude, willingness to learn, and ability to work independently and as part of a team.
- Experience with Canva, email marketing, or basic digital marketing is an asset.
- Previous experience in insurance, financial services is an asset.

MUST HAVE:

- Experience in an insurance or financial services environment
- Familiarity with CRM tools
- Basic knowledge of insurance processes
- Canadian Office Admin Experience is must (min. 2 years)

Pay: $18.00-$22.00 per hour

Work Location: In person

📌 Office Admin & Social Media Manager (Toronto)
🏢 NANAK REALTY SERVICES
📍 Toronto