Office Assistant

Office based in Abbotsford, BC.

Company Overview:

Frontier Fire Protection LTD is a locally owned and operated Fraser Valley business founded in 2004. Specializing in residential and commercial systems, our work ranges from single-family dwellings, multi-level wood frames to high-rise structures and beyond. We take pride in providing peace of mind by delivering top-quality products and installation.

We proudly offer a positive work-life balance and foster a strong company culture. Employees are provided with the opportunity to enrol in an apprenticeship for Red Seal Sprinkler Fitting ticket upon hire. We are committed to investing in our employees and their career development.

:

You will provide administrative and operational support to the Fire Sprinkler Servicing Department. The position is responsible for assisting with the coordination of service calls, inspections, testing, maintenance, repairs, documentation, scheduling, invoicing, and communication with customers, technicians, suppliers, and internal departments.

The successful candidate will be organized, detail-oriented, responsive, and comfortable working in a fast-paced environment where priorities can change throughout the day. Previous experience in the fire protection, construction, mechanical, or building-services industry is an asset but is not required.

Responsibilities:

- Assist with scheduling and dispatching service technicians.
- Answer telephone calls and respond to customer emails and inquiries.
- Create and maintain service work orders and customer records.
- Coordinate service appointments with customers, property managers, and contractors.
- Review and process technician service reports.
- Track outstanding service calls, deficiencies, repairs, and follow-ups.
- Assist with preparing quotations, work orders, and service documentation.
- Assist with service invoicing and verifying labour, materials, and other billable items.




- Coordinate the ordering and delivery of service parts and materials.
- Maintain organized electronic and paper records.
- Assist the Service Manager and Service Coordinator with general administrative duties.
- Communicate effectively with technicians, customers, suppliers, and internal departments.

Qualifications:

- High school diploma or equivalent.
- Previous administrative or office experience preferred.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Ability to prioritize multiple tasks and meet deadlines.
- Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
- Ability to learn and use service management, scheduling, and accounting software.
- Professional and courteous telephone and email communication skills.
- Ability to work independently while also functioning effectively as part of a team.
- Strong problem-solving and follow-up skills.
- No prior experience is required, but experience in construction, plumbing, or related field is an asset.
- Possess a strong work ethic and a willingness to learn.
- A valid driver's license is not required but would be beneficial.
- Must be punctual, reliable, and have good communication skills.

Benefits: ● Extended medical coverage plus dental is available.

● Starting employees get 2 weeks vacation plus paid stat holidays.

● Positive work-life balance and strong company culture.

● Chance for career advancement and professional development.

We welcome all qualified candidates to apply, regardless of gender, ethnicity, age, or disability. If you are interested in joining our team, please submit your resume and cover letter. We thank all applicants for their interest, only those selected for an interview will be contacted.

Apply here

Or visit www.frontierfireprotectionltd.ca

Job Types: Full-time, Permanent, Apprenticeship

Pay: $22.00-$29.00 per hour

Benefits

- Dental care
- Extended health care

Work Location: In person

📌 Office Assistant (Abbotsford)
🏢 Frontier Fire Protection
📍 Abbotsford