Resolve critical/complex incidents escalated from L2Lead root cause analysis (RCA) and permanent fixes
Platform Engineering & Optimization
Design and implement OnBase configurations| performance tuning| and improvements Handle upgrades| patching| and system enhancements
Architecture & Integration Support
Provide SME support for integrations (APIs| middleware| upstream systems) Define best practices for document workflows and automation
Release & Change Governance
Lead production releases| deployment strategies| and stabilization Ensure change compliance and risk mitigation
Operational Leadership
Guide L1/L2 teams| reduce incident backlog| improve MTTR Drive SLA adherence and continuous service improvement
Outcome Focus
Zero critical incidents / improved system resilience Faster resolution for complex issues Optimized OnBase performance and scalability Solid governance and release stability
📌 OnBase Support Engg (Toronto)
🏢 Quantum World Technologies
📍 Toronto
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