Pay Range: CAD 55-60/hr

Skills: Microsoft SQL Server 2019

Experience Required: 6-8

Role Descriptions

L3 Incident & Problem Management

Resolve critical/complex incidents escalated from L2Lead root cause analysis (RCA) and permanent fixes

Platform Engineering & Optimization

Design and implement OnBase configurations| performance tuning| and improvements

Handle upgrades| patching| and system enhancements

Architecture & Integration Support

Provide SME support for integrations (APIs| middleware| upstream systems)

Define best practices for document workflows and automation

Release & Change Governance

Lead production releases| deployment strategies| and stabilization

Ensure change compliance and risk mitigation

Operational Leadership





Guide L1/L2 teams| reduce incident backlog| improve MTTR

Drive SLA adherence and continuous service improvement

Outcome Focus

Zero critical incidents / improved system resilience

Faster resolution for complex issues

Optimized OnBase performance and scalability

Robust governance and release stability

Key words to search in resume:

OnBase Architecture (Enterprise / ECM Design) Integration (APIs / System-to-System / Middleware)

Workflow Optimization / Automation Root Cause Analysis (RCA) / Problem Management Migration / Upgrade (OnBase Appian / CP4BA)

📌 OnBase Support Engineer (Toronto)
🏢 LanceSoft
📍 Toronto