Onsite Field Services Technician, Long Harbour, NL

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

Essential Job Functions

AD-HOC Project style support. Responsible for doing mini projects such as installs on multiple machines (patching from failed pushes, or requests of 10+ software installs or installs of other sorts), coordinating project style work like Polycom refreshes, request for meeting setups and special support requests and any ad-hoc style requests from the client. Please note that you will be spending time between 2 locations Long Harbour and St. John’s office when requested.

Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.

Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established goals, time frames and service levels. Revises plans, as necessary.

Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing recent personal computers, in accordance with established guidelines and procedures.





Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products. Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved.

Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.

Creates and maintains systems software and hardware documentation and assesses system information where appropriate.

Basic Qualifications

Must have High School diploma or G.E.D.

College diploma or University degree in a computer related field is an asset

2-5 years of IT technical support experience

Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.

Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)

Experience with solving computer-related technical problems both hardware and software (ie. Office 365, SAP)

Experience with following company escalation policies

Other Qualifications

Strong interpersonal skills for interacting with team members and clients

Strong communication skills, both oral and written

Strong organization skills to balance and prioritize work

Strong analytical and problem-solving skills

Good initiative and proactivity

Experience with Service Now ticketing system

Networking Experience and ability to troubleshoot basic to complex network problems

Experience with Mobile devices such as tablets and phones (Android and IOS).

Knowledge of MDM functionality and Mobility Device security (E.G.

Samsung

Knox).

Experience with Cisco Call Manager

Experience with Lenovo/Dell hardware an asset.





Experience with MFA in an enterprise environment as asset.

Work Environment

Client or office environment – onsite at client facility

On Call may be a required in the future.

Monday – Friday days.

Shift Schedule: 8 hour days.

Certifications

CompTIA A+ Certification current or previous considered an asset

CompTIA Network+ or CCNA considered an asset.

This role is ONSITE in Long Harbour Newfoundland

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

More information on employment scams is available here.

📌 Onsite Field Services Technician, Long Harbour, NL (Newfoundland and Labrador)
🏢 DXC Technology
📍 Newfoundland and Labrador