Operations Administrator

? Prince Rupert, BC

? Full-Time

? $51,039 - $58,695 annually

Support Operational Excellence. Make an Impact Every Day.

Northern Savings Credit Union is seeking a detail-oriented and collaborative Operations Administrator to join our Centralized Operations team at Head Office in Prince Rupert, BC.

This role is ideal for an organized professional who enjoys supporting branch teams behind the scenes, maintaining the accuracy and integrity of member transactions, and ensuring operational processes run efficiently. As an Operations Administrator, you will provide administrative and operational support to our retail and lending teams, helping deliver the exceptional member experience Northern Savings is known for.

Every employee is expected to honour and uphold the vision, mission, and values of Northern Savings Credit Union.

What You'll Do

Operational Support & Administration

- Provide administrative support to Retail and Lending departments across the organization.
- Process transactions and administrative requests accurately and efficiently.
- Assist branches with operational inquiries and transaction support.
- Help maintain and improve procedures that support branch operations and member service.
- Identify opportunities for process improvements and operational efficiencies.

Member Service Excellence

- Support branch teams in delivering exceptional member experiences.
- Communicate effectively with staff regarding member transactions and operational processes.
- Take ownership of member concerns and assist with resolution or appropriate escalation.
- Promote Northern Savings products and services through referrals when opportunities arise.
- Maintain a professional and service-focused approach in all interactions.

Team Collaboration & Employee Engagement
- Work collaboratively with Corporate Office and branch teams to meet business objectives.
- Contribute to a positive, respectful, and supportive workplace culture.
- Participate actively in team meetings and operational initiatives.




- Foster relationships built on trust, integrity, and accountability.
- Represent Northern Savings professionally with both internal and external stakeholders.

Operational Excellence & Continuous Improvement
- Ensure operational procedures are followed consistently and accurately.
- Assist in the implementation of branch and corporate initiatives.
- Support process reviews and recommend enhancements where appropriate.
- Balance member service needs with operational risk and compliance requirements.
- Ensure work is completed efficiently while maintaining a high standard of quality.

Compliance & Risk Management
- Support compliance activities and administrative controls.
- Adhere to regulatory requirements, confidentiality standards, policies, and procedures.
- Understand and follow operational authorities and approvals.
- Ensure all member and organizational information is handled securely and professionally.
- Help maintain the integrity and accuracy of operational records and processes.

What You Bring

Education

- Secondary school diploma required.
- Completion of CUSOURCE and/or Credit Union training courses, or willingness to complete them.

Experience
- Previous administrative experience preferred.
- Financial services experience is considered an asset.
- Experience working in a fast-paced environment with multiple priorities is an asset.

Skills & Knowledge
- Robust organizational and time-management skills.
- Ability to prioritize work and meet deadlines effectively.
- Robust attention to detail and commitment to accuracy.
- Excellent communication and interpersonal skills.
- Sound judgment and problem-solving abilities.




- Ability to maintain confidentiality and professionalism.
- Proficiency with Microsoft Office applications.
- Self-motivated, adaptable, and team-oriented.

Why Prince Rupert?

Located on British Columbia's spectacular North Coast, Prince Rupert offers a unique combination of career opportunity and coastal lifestyle. Residents enjoy:

- Stunning ocean views and outdoor recreation opportunities
- World-class fishing, hiking, and wildlife experiences
- A strong sense of community and connection
- Rich Indigenous culture and history
- Affordable lifestyle compared to larger urban centres
- Opportunities to build a meaningful career in a community-focused organization

For individuals looking to grow their career while making a positive impact behind the scenes, Prince Rupert offers an exceptional opportunity to thrive both professionally and personally. Why Join Us?

At Northern Savings, you're part of a team that values community, collaboration, and personal growth. You'll have meaningful work, supportive colleagues, and opportunities to continue developing your career. We also offer a comprehensive benefits package, including health and wellness coverage, retirement savings programs, paid time off, and exclusive financial services perks designed to support your success.

Application Information

If you are a detail-oriented professional who is passionate about operational excellence, teamwork, and delivering outstanding service, we encourage you to apply.

Questions about the position may be directed to [email protected].

We thank all applicants for their interest; however, only those whose qualifications and experience closely align with the requirements of this position will be contacted for further consideration.

To apply, please visit our Careers page: ? https://www.northsave.com/about/careers

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📌 Operations Administrator (Prince Rupert)
🏢 Northern Savings Credit Union
📍 Prince Rupert