Position Overview

Canyon Equipment is a leading distributor of rock drilling equipment, tooling, and related products serving the mining, construction, geotechnical, quarrying, and drilling industries.

We're looking for a highly organized and customer-focused Operations & Customer Support Coordinator to join our growing team. This hands-on role supports customer service, sales, purchasing, logistics, inventory, and warehouse operations. You'll work closely with customers, suppliers, and manufacturers to ensure orders are processed accurately and delivered on time while providing exceptional service.

Key Responsibilities

- Respond to customer inquiries by phone and email.
- Prepare quotations, process orders, and generate invoices.
- Coordinate purchasing with suppliers and manufacturers.
- Arrange domestic and international shipments and prepare shipping documentation.
- Receive and ship equipment, parts, and consumables.
- Monitor inventory and assist with inventory counts.
- Coordinate equipment repairs, warranty claims, and returns.
- Maintain accurate customer and product information.
- Build strong relationships with customers, suppliers, and manufacturers.
- Support day-to-day office and warehouse operations.

Qualifications

- 2–5 years of experience in operations,



logistics, customer service, or industrial distribution.
- Strong organizational, communication, and problem-solving skills.
- Mechanical aptitude or experience with industrial, mining, construction, or heavy equipment is an asset.
- Experience with shipping, receiving, inventory, and purchasing is preferred.
- Proficiency with Microsoft Office; experience with HubSpot CRM and QuickBooks Online is an asset.
- Ability to work independently and manage multiple priorities.
- Excellent spoken and written English.
- Be healthy and strong enough to physically lift up to 50 lbs. Most of our components and equipment tends to be approximately this weight.

Why Join Canyon?

- Clean, organized and professional workspace.
- Respectful, considerate and hard-working team.
- Health advantages after three months and quarterly paid profit-sharing opportunity after one year.
- Great opportunity to join a growing company.

Pay: $45,000.00-$50,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off

Language:
- Must have excellent written and spoken English. (required)

Work Location: In person

📌 Operations & Customer Support Coordinator (Burnaby)
🏢 Canyon Equipment
📍 Burnaby