Job Overview:

As a Order Entry/Customer Associate at our telecommunications service provider, you will be the first point of contact for our valued customers. You will play a crucial role in ensuring a smooth and positive experience by accurately processing service orders, handling inquiries, and providing exceptional support.

Responsibilities

Order Entry & Processing:

- Accurately enter new customer orders, service upgrades, and changes into our order management systems.
- Verify customer information, service addresses, and eligibility for selected telecommunications products.
- Review orders for completeness and accuracy, resolving any discrepancies before processing.

Customer Service & Support:
- Respond promptly to customer inquiries via phone, email, and chat regarding services and order status.
- Provide clear information about telecommunications products, pricing, and promotions.




- Troubleshoot basic customer issues and escalate complex concerns to appropriate departments.

Quality & Compliance:
- Follow all company policies and procedures for order entry and customer interactions.
- Protect customer privacy and handle sensitive information confidentially.

Qualifications: High school diploma or equivalent.

Ability to multitask while assisting customers.

Patient, qualified demeanor when handling customer concerns.

Basic computer skills.

Strong attention to detail and organizational skills.

Pay: $21.92-$25.87 per hour

Benefits

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Work Location: Hybrid remote in Ajax, ON L1S 4N7

📌 Order Entry/Customer Associate (Ajax)
🏢 Cogeco
📍 Ajax