Orthologie Orthodontics is seeking a friendly Orthodontic Treatment Coordinator to join our team!

As a Treatment Coordinator, you'll play a pivotal role in leading new patient consultations through patient education and building rapport, confidence, and trust to help new patients decide to start their orthodontic journey at our office. We're looking for someone with previous experience working at a dental office and has exceptional communication skills and a knack for building rapport.

Join our dynamic team at Orthologie Orthodontics, where we're dedicated to creating beautiful smiles and providing exceptional orthodontic care to our community. We specialize in providing braces and Invisalign treatment. We are a two location orthodontic office that prides itself on a culture of learning, growth, and excellence. We're seeking passionate individuals who are eager to embark on a rewarding career journey in orthodontics.

What We Offer:

- Competitive compensation package with performance-based bonuses
- Comprehensive training and support to help you succeed
- Opportunity to work alongside a passionate team in a positive and collaborative workplace
- Growth opportunities within our expanding practice

What We're Looking For:

- Minimum of 1 year experience working at a dental or orthodontic office
- Strong sales background with a proven track record of meeting or exceeding targets is preferred but not required
- Excellent communication and interpersonal skills with the ability to connect and build rapport with people from diverse backgrounds
- Ability to speak Mandarin and Cantonese is preferred




- Ability to multitask and thrive in a busy office setting
- Positive attitude and eagerness to learn and grow
- Pays close attention to detail and is organized
- Passion for helping others achieve their goals and improve their confidence through orthodontic treatment
- Able to work full-time, Monday to Friday. Shifts are typically between 8:45am-5:45pm.
- Able to work at both our Vancouver and Richmond office locations. Vancouver Address is 555 W 12th Ave #4 (in City Square Shopping Centre). Richmond address is 5951 No. 3 Road #320.
- Having a healthcare or medical background is an asset

Key Responsibilities:

- Serve as the first point of contact for new patients at the office
- Lead new patient consultations and secure the confidence and trust for current patients deciding to start their orthodontic journey at our office.
- Confidently present and educate patients with the treatment options that the doctor has recommended
- Discuss financing and payment options for treatment
- Manage communication with new patients over the phone, text message, or video call (ie. Google Meet)
- Follow up with patients after the consultation to answer questions and secure commitment to starting orthodontic treatment at our office.




- Prepare letters and reports to send to the patient and to other dental offices
- Use our dental practice software to write notes, book appointments, create financial contracts, collect payments, and run reports
- Record welcome videos to send to new patients to welcome them to our office
- Record videos for office social media (ie. instagram stories describing treatment options or special promotions / giveaways)
- Discuss treatment options with patients over video call for virtual consultations
- Motivated to gain clinical knowledge to understand what’s involved with patients’ treatments

Apply Today: If you're ready to kick-start your career in orthodontics and become part of a supportive team dedicated to excellence, we want to hear from you! Apply now to join our team as a Treatment Coordinator and be part of transforming smiles and changing lives. Please submit your resume and a cover letter detailing why you're passionate about joining our team and how your skills and experiences align with the role.

We look forward to reviewing your application and welcoming you to the Orthologie family. Join us in creating a warm, friendly, and caring environment for our patients!

Job Type: Full-time

Pay: From $28.00 per hour

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Education:
- Bachelor's Degree (preferred)

Language:
- Mandarin (preferred)
- Cantonese (preferred)

Work Location: In person

📌 Orthodontic Treatment Coordinator (With Previous Dental Experience) (Richmond)
🏢 Orthologie Orthodontics
📍 Richmond